Systems Engineer

Job Description

Job Description

WHAT YOU’LL DO

As a Systems Engineer at ProService Hawaii, you’ll design, secure, and manage the technical infrastructure that powers our operations and services. From cloud platforms and virtual environments to networks and voice systems, you’ll ensure availability, performance, and security across the board. You’ll work cross-functionally to drive automation, manage incidents, and implement scalable solutions that directly impact our business continuity and client satisfaction.

Implement and maintain secure infrastructure across cloud, on-prem, and network environments; apply configurations and controls that meet or exceed company security standards

Own incident response end-to-end, including detection, triage, communication, root cause analysis, and permanent resolution; document learnings to improve system resilience

Proactively monitor and maintain system health, ensuring uptime, performance, and scalability through patching, capacity planning, and lifecycle management

Design, implement, and optimize automation to reduce manual work, improve consistency, and increase operational efficiency across environments

Administer cloud platforms (e.g., AWS, Google Cloud, Azure) and virtualized infrastructure, managing compute, storage, and networking components

Manage identity and access controls, ensuring proper provisioning, least-privilege access, and compliance with security and audit requirements

Support and improve voice and telephony systems, maintaining high availability, call quality, and integration with collaboration tools

Collaborate with cross-functional teams (IT Support, Security, Operations, and Application teams) to deliver infrastructure improvements and ensure alignment with business objectives

Evaluate and recommend new technologies that enhance security, performance, or efficiency; contribute to infrastructure roadmap and standards

Maintain documentation and runbooks for systems, incidents, and operational procedures to ensure knowledge continuity and support efficiency

Mentor and provide escalation support to IT Specialists, fostering knowledge sharing and building team capability

WHAT YOU BRING

You bring deep technical expertise in cloud infrastructure and system administration, with a proven track record in delivering secure, scalable, and resilient environments. You thrive in high-stakes scenarios, confidently balancing performance and security while collaborating across teams to solve complex technical challenges. You lead with action, precision, and a mindset for continuous improvement.

Proven track record securing enterprise systems, including vulnerability remediation, policy enforcement, and alignment with security frameworks

Hands-on expertise managing cloud and on-prem infrastructure, including servers, networking, storage, and virtualization platforms (e.g., AWS, Google Cloud, Azure, Windows Server)

Demonstrated success in resolving infrastructure incidents, minimizing downtime through effective troubleshooting and root cause analysis

Practical experience supporting voice and communication systems, such as VoIP or cloud-based telephony, with a focus on reliability and user satisfaction

Skilled in scripting and automation (e.g., PowerShell, Bash) to streamline operations and reduce manual effort

WHY PROSERVICE

At ProService Hawaii, we empower businesses and employees across the islands by delivering HR solutions that work. As Hawaii’s largest local HR partner, we support thousands of organizations with payroll, benefits, risk management, and more. With over 18 consecutive years as a Best Place to Work, we’re committed to fostering a purpose-driven, inclusive, and high-performing culture where people take ownership and do what’s right—for clients and for each other.

We believe great work happens when people are trusted, supported, and challenged to grow. We’re building a workplace where high standards and a strong sense of purpose go hand-in-hand—and where your contributions directly impact Hawaii’s employers, their employees, and the broader communities we serve. Here’s what you can expect :

A Culture That Means Something : Our Core Values aren’t just words on a wall. They guide how we work, make decisions, and support one another.

Trust and Autonomy : You’ll be empowered to manage your responsibilities with clarity and independence, backed by a team that shares your commitment to doing things right.

Real Opportunities to Grow : Whether you're looking to deepen your expertise or step into leadership, you'll have access to feedback and coaching, development programs, mentorship, and clear paths forward.

Flexibility with Accountability : For Hawaii-based employees, we offer hybrid work options. For those on the mainland, we offer fully remote roles, so long as you are ready to work on Hawaii Standard Time.

Competitive Compensation and Benefits : We value your contributions and back that up with strong pay at $71,581.00 to $98,424.00 per year, full benefits, and resources to support your well-being.