Senior Client Manager - Commercial Lines

Senior Client Manager

Position Overview The Senior Client Manager position is responsible for proactively managing the overall workflow for the books of business assigned to them. Senior Client Managers handle all lines of commercial insurance for their accounts and serve as the main contact for the clients.

Principal Duties and Responsibilities

Main point of contact for the client addresses general questions, provides guidance on appropriate coverage changes and / or contractual requirements, informs / educates client on exclusions and exposures, prepares binders prior to expiration date, and resolves accounting discrepancies

Maintain contact and collaborate with internal (Sales Executives, Department Heads, Marketing personnel, Claims personnel, Accounting personnel, Loss Control personnel) and external (Clients and Insurance Companies) parties

Plan, prioritize and complete day-to-day workload taking into account new business, renewal business and day-to-day service responsibilities for the accounts assigned in a timely manner ensuring internal / external deadlines are met

Determine and coordinate the new / renewal marketing strategy for assigned clients, where applicable

Review and update applications and general information (attachments, activities, follow-up) into the agency management system for assigned books of business

Process, delegate and / or oversee audits, cancellation notices, endorsements, certificates and policy checking

Conduct all business in accordance with established policies and procedures

May attend client meetings on or off site on occasion

Other duties as assigned

Knowledge, Skills and Abilities Required :

6+ years in commercial lines insurance

Licensed in Arizona Property / Casualty (or ability to transfer existing license)

Ability to effectively communicate, both written and verbally, to internal and external parties

Excellent time management, organizational and multi-tasking skills with high attention to detail

Ability to build and maintain effective relationships with clients, carriers and peers

Ability to work independently and in cross-functional teams

Proficiency in Microsoft Office Products (Outlook, Word, Excel, Power Point)

Preferred :

Some college or technical training in related discipline

CIC, CPCU, CRM, CISR designations

Previous Sagitta and ImageRight experience