Associate Director of Housing Services

Housing Services Manager

Housing Services Managers oversee all on-campus housing services, which include housing assignments, camp and conference services, and Commons Desk Operations.

• Assist with the management of University Park Housing Assignment Office, with oversight of approximately 15,800 Housing and Food Service (HFS) Contracts for undergraduate students, and 300 White Course Apartment leases.
• Create and maintain housing services guidelines and procedures; oversee compliance
• Administer student HFS Contracts and apartment leases
• Oversee financial transactions; prepare invoices, manage payment plans, monitor accounts, and reconcile delinquencies
• Maximize housing occupancy through marketing; conduct student outreach, provide presentations, and maintain social media platforms and websites
• Ensure safe and secure residential living; report and appropriately respond to emergencies or issues of concern
• Establish a student and guest centered work environment; develop and communicate standards; ensure adherence to policies and procedures
• Hire, train, coach, supervise, schedule, and evaluate employees; recommend, plan, and coordinate professional development opportunities

Minimum Education, Work Experience & Required Certifications : Bachelor's Degree 10+ years of relevant experience, includes 3+ years of supervisory experience; or an equivalent combination of education and experience accepted Required Certifications : None

It is essential that the candidate have excellent written and verbal communication skills, the ability to use good judgment when dealing with sensitive and confidential information, be able to manage multiple tasks and deadlines, and demonstrate a sincere respect for working with individuals from varied backgrounds in collaborative setting. The successful candidate must have excellent skills utilizing Microsoft Office programs such as Word, Excel, and PowerPoint.

Normal work hours are on-site, Monday Friday 8 a.m. 5 p.m., with additional evening and weekend work required as necessary for Housing and Admission events.

Employment with the University will require successful completion of background check(s) in accordance with University policies. Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.

The salary range for this position, including all possible grades, is $68,200.00 - $102,300.00. Information on Penn State's salary structure

Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.