Summary
Under the direction of the Director the incumbent will perform a variety of general office clerical and clinical records related duties in support of the Center for Counseling.
Primary Performance Objectives
- Understands and follows personnel policies and practices as outlined in the "Staff Manual"
- Assists the Director with any needed administrative duties
- Answers phone calls, schedules patient's appointments and coordinates with counselors for availability.
- Corresponds with clients and referral partners to receive appropriate intake paperwork
Job Task Summary
Handles collaboration of referrals and intakes of counseling centerCollaborates with Clinical Counselors to schedule appointments and manages initial intake paperworkProvides support to Director and Clinical CounselorsAssist in client survey collection to support evaluation effortsMaintains and develops a clinical filing systemFacilitates the coordination of data and produces reportsVerifies patient demographics and assist in the updating of patient informationGenerates memos, emails and reports when appropriateAssumes receptionist duties such as answering calls, receiving and distributing mail, taking meeting minutes as requested timelyManages all requisitions for work orders and suppliesCompletes administrative duties such as filing, typing, copying, binding, scanning etc.Handles sensitive information in a confidential manner and follow HIPPA policiesAssists with private pay, insurance and Medicaid billing for Center for Counseling clientsAssist in the opening and closing of the centerOther duties as assignedSupervisory Responsibilities :
Does not applyQualifications :
Two years administrative experience and a minimum of a high school education requiredComputer experience and proficient in Microsoft and ExcelExhibits strong customer service and communication skills (verbal and written)Has a belief system and engages in faith practices that are compatible with those of the United Methodist ChurchMust be able to pass standard background checking, including : drug screen, employment physical, SLED, DSS Central Registry and Sex Offenders RegistryPersonal Attributes and Skills :
Excellent organization skills with an ability to prioritize and manage multiple tasks and a variety of demands of a fast-paced environment.Detail-oriented, with strong organizational, analytical, and planning skillsDemonstrates the ability to learn; patient and compassionateUnderstands and respects the necessity for confidentialityPositive and calm presence in all situationsStrong self-motivation and the ability to work as a team memberA proven ability to work positively and professionally with diverse groups of individualsMust be able to work in an environment of constant demands and frequent interruptionsCommitment to maintain confidentiality of Protected Health Information and sensitive information