The Caffè Manager is responsible for leading the team to meet all business objectives while consistently delivering outstanding service overseeing all aspects of the Caffe in back-of-house (BOH) front-of-house (FOH) and full-service bar operations as well as customer engagement areas.
- Oversees daily operations to ensure that Eataly Caffè consistently meets standards for guest service employee practices financial performance operational efficiency and health and safety.
- Engages with Caffè employees in a hands-on capacity to foster teamwork and operational excellence.
- Motivates inspires and develops team through setting clear expectations and leading by example
- Fulfills guest needs by actively taking a role in service operations such as barista cashier gelato dining area maintenance bartender etc.
- Oversees full-service bar operations
- Ensures adherence to Food Safety and Quality standards upholding all Department of Health (DOH) and company regulations.
- Collaborates closely with the Director of Operations to develop implement and monitor standard operating procedures
- Manages labor costs inventory regulatory compliance pricing and merchandising to optimize operational performance.
- Employs a strong analytical approach to business management utilizing financial reports product metrics and local business data.
- Assists in team scheduling to maximize productivity and labor efficiency making staffing decisions based on anticipated sales volume.
- Actively recruits and trains Caffè team members in collaboration with HR and Talent Acquisition teams.
- Acts as a brand ambassador for Eataly representing the store to the community and guests
- Performs other duties as assigned
Qualifications :
2 years of experience supervising a café or quick service operationExperience and knowledge in coffee and coffee productionExcellent communication and team leadership skillsOutstanding analytical and problem-solving skillsProficiency in Microsoft OfficeJob Requirements
Ability to stand bend reach and be mobile for up to 4 hoursAbility to lift up to 20 lbs.Ability to operate a commercial espresso machineFood Handlers License and Serv-Safe Certification are a plusRestaurant or Hospitality experience preferredCompensation : The annual compensation for this role is $80000 - $90000
Additional Information :
Benefits and Perks
Medical Dental Vision InsurancePaid Vacation and Sick Time.Paid Parental Leave401K with match or RRSPBonus ProgramComplimentary daily meal at Eataly CaffèFree classes on products and Italian cuisineReferral Bonus ProgramDiscounts at EatalyExciting potential for developmentand more!Remote Work : No
Employment Type : Full-time
Key Skills
Culinary Experience,Restaurant Experience,Kitchen Management Experience,Aloha POS,Purchasing,Hospitality Experience,Bartending,Management Experience,Serving Experience,Business Management,Cost Control,Restaurant Management
Experience : years
Vacancy : 1