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Customer Care ProfessionalVirtualVocations • Manassas, Virginia, United States
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Customer Care Professional

Customer Care Professional

VirtualVocations • Manassas, Virginia, United States
10 days ago
Job type
  • Full-time
Job description
Empowering clients through personalized support, the full-time Associate Customer Care Professional will manage diverse customer interactions related to mutual funds, providing solutions and ensuring a superior call experience in a remote setting. Key responsibilities: Build rapport with callers to accurately assess their needs and present effective solutions Navigate multiple systems while engaging with clients to resolve inquiries efficiently Participate in ongoing training and development to enhance product knowledge and customer service skills Required qualifications: High school diploma or equivalent experience Experience in navigating complex customer interactions from support through to resolution Ability to work full-time hours between 9:30 a.m. and 6 p.m. (CST), Monday through Friday Remote work setup with a secure, distraction-free environment and reliable internet connection Ability to pass a criminal background check
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Customer Care Professional • Manassas, Virginia, United States

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