Job Summary: The Clinical Support Representative consistently anticipates and meets the needs of patients, LLUH staff, and the public in general. Follows established guidelines to receive and answer patient questions, comments or complaints. Obtains patient demographic, insurance and guarantor information required for quick registration. Schedules patients' appointments and enters data into LLUMC electronic systems, ensuring that complete and accurate accounts are produced. Uses knowledge of PACS or OncoChart to accurately match images or documents from other facilities to LLU patients. Relies on previous X-Ray knowledge to answer and/or transfer non-medical questions to the appropriate medical staff. Performs other duties as needed.
Education and Experience: High School Diploma or GED Required. Minimum two years of Customer Service or related experience required; experience in healthcare setting preferred. Medical Terminology or related experience preferred.
Knowledge and Skills: Knowledge of Radiology Operations or Radiation Therapy Operations & X-ray types/procedures. Able to keyboard 25 wpm. Able to read; write legibly; speak in English with professional quality; use computer, printer, and software programs necessary to the position (e.g., Word, Excel, Outlook, PowerPoint). Operate/troubleshoot basic office equipment required for the position; Able to relate and communicate positively, effectively, and professionally with others; work calmly and respond courteously when under pressure; collaborate and accept direction. Able to communicate effectively in English in person, in writing, and on the telephone; think critically; manage multiple assignments effectively; organize and prioritize workload; work well under pressure; problem solve; recall information with accuracy; pay close attention to detail; work independently with minimal supervision. Able to distinguish colors as necessary; hear sufficiently for general conversation in person and on the telephone, and identify and distinguish various sounds associated with the workplace; see adequately to read computer screens, and written documents necessary to the position
Licensures and Certifications: None
Clinical Support Rep • Loma Linda, CA, United States
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