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Senior Technical Support ManagerVirtualVocations • Escondido, California, United States
Senior Technical Support Manager

Senior Technical Support Manager

VirtualVocations • Escondido, California, United States
3 days ago
Job type
  • Full-time
Job description
Working remotely in the EST or CST time zones, the full-time Senior Technical Support Manager will oversee product implementations, manage complex technical issues, and collaborate with cross-functional teams to ensure client satisfaction in the energy sector. Key responsibilities Interact directly with clients to resolve complex technical issues and ensure adherence to service level agreements (SLAs) Conduct root cause analysis for recurring issues and implement preventative measures to enhance service delivery Collaborate with the Customer Success team to track relevant metrics and improve operational processes for client accounts Required qualifications Minimum 5 years of experience in Customer Success or Customer Support with proven Operations or Technical capabilities Experience in the energy/utility space is required Strong analytical skills to identify and correlate metrics relevant to customer goals Advanced IT&C knowledge with the ability to quickly learn new software environments Ability to work across time zones and with offshore teams in a dynamic start-up setting
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Senior Technical Support Manager • Escondido, California, United States

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