To support a team of software engineering experts, the full-time remote Product Support Engineer - Level 2 will perform advanced troubleshooting across various software and platform layers, analyze complex product issues, and coordinate technical escalations. Key responsibilities Perform advanced troubleshooting across software, platform, integration, networking, virtualization, and customer deployment layers Analyze complex product issues, logs, traces, dumps, configurations, environmental conditions, and diagnostic outputs Coordinate technical escalations and communicate progress, risks, next steps, and expected timelines through approved channels Required qualifications Demonstrated product or enterprise technical support experience in complex software, embedded systems, or cloud platforms Advanced troubleshooting, diagnostic analysis, and technical documentation capability Experience with defect management, escalation management, and root-cause support Ability to explain complex technical findings clearly to customers and cross-functional stakeholders Hands-on depth in one or more Wind River domains, such as VxWorks or Wind River Linux
Product Support Engineer • Topeka, Kansas, United States
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