Client Specialist

Description

Location : This position is based in Hartford, Connecticut

Who we are

Founded in 1999 and headquartered in Central Ohio, we're a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we're on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost - that's why we call ourselves Healthcare Warriors .

We're committed to building diverse and inclusive teams - more than 2,000 of us and counting - so if you're excited about this position, we encourage you to apply - even if your experience doesn't match every requirement.

About the role

We are seeking a highly motivated and client-focused professional to join our team as a Client Specialist . This role requires strong communication skills, the ability to work within structured workflows, and a commitment to delivering exceptional service. The ideal candidate will thrive in a fast-paced environment, demonstrate empathy when working with members and partners, and consistently meet service level agreements (SLAs) while helping to resolve complex issues efficiently.

What you'll do

• Provide direct support to enterprise clients, external partners, and members, ensuring issues are resolved effectively and professionally.
• Maintain high levels of client satisfaction by adhering to established workflows, processes, and SLAs.
• Serve as a reliable point of contact for internal and external stakeholders, ensuring clear and consistent communication.
• Collaborate with cross-functional teams to identify and address root causes of issues.
• Communicate across all modes of contact, including phone, email, chat, and video, with professionalism and clarity.
• Support the tracking and resolution of client concerns using tools such as Microsoft Office and Salesforce.
• Exercise sound judgment when making timely decisions aligned with business goals and organizational culture.
• Manage time effectively to balance multiple priorities and meet deadlines.
• Participate in team meetings and contribute to process improvement initiatives.
• Work independently and take ownership of tasks with limited supervision.
• Other duties as assigned

What you'll bring

What's in it for you

What you should know

Phone Screen >

Online Assessment(s) >

Interview(s) >

Offer >

Background Check.

Reasonable Accommodation : Should you require reasonable accommodation(s) to participate in the application / interview / selection process, or in order to complete the essential duties of the position upon acceptance of a job offer, click here to submit a recruitment accommodation request.

Recruiting Scams : Unfortunately, scams targeting job seekers are common. To protect our candidates, we want to remind you that authorized representatives of Quantum Health will only contact you from an email address ending Quantum Health will never ask for personally identifiable information such as Date of Birth (DOB), Social Security Number (SSN), banking / direct / tax details, etc. via email or any other non-secure system, nor will we instruct you to make any purchases related to your employment. If you believe you've encountered a recruiting scam, report it to the Federal Trade Commission and your state's Attorney General .