Field Service Technician (Cooling / HVAC Data Center) - New Albany, OH

Field Service Technician (Cooling / HVAC Data Center) - New Albany, OH

ATTENTION MILITARY AFFILIATED JOB SEEKERS – Our organization works with partner companies to source qualified talent for open roles. This position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors and their Caregivers. If you possess the required skill set, education requirements and experience, please apply following the next steps. All positions are onsite unless otherwise stated.

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered and inspired to grow. Our mission is to securely connect people, places and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training and enjoy competitive benefits. Driven by values such as community, integrity, agility and commitment, we nurture our people to deliver exceptional customer service.

Position Summary – This position will be responsible for providing onsite technical services to customers in support of Mission Critical Cooling Systems. Executing the delivery of installation, startup, commissioning support, remedial and preventative maintenance services in a fast-paced, challenging environment.

Duties And Responsibilities

• Participate in system deployment projects to deliver installation, startup and commissioning support services.
• Assist in fault isolation of electro-mechanical systems and identify necessary parts to resolve customer equipment failures.
• Respond onsite to dispatches within required timeframes as specified in customer service level agreements (SLAs) for scheduled and unscheduled service requests.
• Participate in the development of service bulletins, procedures, process improvements and other collateral duties as required.
• Maintain accurate customer service records and reports within the Case Management System / CRM.
• Contribute to the creation of Knowledge Articles and other technical-related documentation.
• Serve as a resource to sales personnel for assigned service area and recommend process improvements to manuals.
• Contribute to training course content development and provide field training to customers and other field service personnel as required.
• Maintain knowledge of new products and other duties as assigned.

Minimum Education Required

High School / GED

Additional Qualifications / Responsibilities

Required Skills

Position Qualifications

Knowledge, Skills, and Abilities

Physical Requirements

City

New Albany

State

Ohio

Job Code

Field_Service Representative

Affiliate Sponsor

New Era Technology

Salary Range

$60,000-$75,000

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