Talent.com
Associate Team Leader
Associate Team LeaderH&R Block • Kankakee, IL, US
Associate Team Leader

Associate Team Leader

H&R Block • Kankakee, IL, US
1 day ago
Job type
  • Full-time
  • Part-time
Job description

Associate Team Leader

At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

A Typical Day...

Joining us as an Associate Team Leader, youll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. Youll begin working a flexible part-time schedule in late fall as you ramp up for the busy tax season and transition to a full-time schedule from January through April.

It Would Be Even Better If You Also Had...

  • Experience supervising or managing people
  • History of delivering outstanding customer experiences

What You'll Bring To The Team...

  • Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities, and overall goals
  • Lead daily huddles and communicate essential information to office associates
  • Your Expertise

  • Prior experience working in customer service or similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
  • High school diploma / equivalent or higher
  • Why Work For Us

    At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing, and financial wellness needs.

  • Employee Assistance Program with Health Advocate.
  • Wellbeing program , BetterYou, to help you build healthy habits.
  • Neurodiversity and caregiver support available to you and your family.
  • Various discounts on everyday items and services.
  • Benefits with additional eligibility requirements : Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan.
  • The community you will join :

    At H&R Block we remain committed to building a Connected Culture one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

    You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

    H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

    If youre looking to make an impact, H&R Block is the place for you.

    Pay Range Information

    The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and / or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.

    Pay Range

    $11.00 - $29.00 / Hr.

    Create a job alert for this search

    Team Leader • Kankakee, IL, US

    Related jobs
    Manager in Training Program

    Manager in Training Program

    Jimmy John's • Kankakee, IL, US
    Full-time +1
    Join our management team! Manager in Training starts between $15 - $16 per hour.Available for full time and part time applicants. We are looking for the next ROCK STAR to join one of the largest and...Show more
    Last updated: 30+ days ago • Promoted
    Security Shift Supervisor

    Security Shift Supervisor

    Constellation Energy • Morris, IL, US
    Full-time
    Successful completion of job familiarization guide (JFG) for this position.Law enforcement or military background.Show more
    Last updated: 3 days ago • Promoted
    Associate Team Leader

    Associate Team Leader

    H&R Block • Frankfort, IL, US
    Full-time +1
    At H&R Block, we believe in the power of people helping people.Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...Show more
    Last updated: 1 day ago • Promoted
    General Manager

    General Manager

    Dunkin' • Kankakee, IL, US
    Full-time
    A Restaurant Manager is generally responsible for providing strong, positive leadership to his / her team to deliver great and friendly guest experiences, operational excellence and for helping to bu...Show more
    Last updated: 30+ days ago • Promoted
    Assistant General Manager

    Assistant General Manager

    Wendy's • Bradley, IL, US
    Full-time
    Restaurant Managers are an integral part of the restaurant leadership and management team.Restaurant Managers provide the direction, training and expertise required to ensure that the customer's ex...Show more
    Last updated: 30+ days ago • Promoted
    General Manager

    General Manager

    Wendy's Franchise • DYER, IN, US
    Full-time
    Join a fast-growing franchisee with abundant career opportunities!.Competitive pay with substantial bonus opportunities . Medical, dental and vision plans paid primarily by employer.Mentoring and ad...Show more
    Last updated: 30+ days ago
    Area Manager

    Area Manager

    Always Underground Inc • Frankfort, Illinois, United States
    Full-time
    Quick Apply
    An Area Manager for fiber optics is responsible for overseeing the planning, execution, and completion of all fiber optic network projects within a specified geographical region.The role involves c...Show more
    Last updated: 26 days ago
    Assistant General Manager

    Assistant General Manager

    Taco Bell • Frankfort, IL, US
    Full-time
    Team Lyders, you’ll support daily operations, develop team members, manage financials, and ensure your store’s culture, safety, and success. This role prepares you for General Manager responsibiliti...Show more
    Last updated: 30+ days ago
    Assistant Manager 26001

    Assistant Manager 26001

    Burger King • Crete, IL, United States
    Full-time
    We are a GROWING Burger King franchise with upward mobility.As one of the largest Burger King franchises, we are dedicated to achieving customer satisfaction as well as providing career opportuniti...Show more
    Last updated: 11 days ago
    Team Lead I

    Team Lead I

    Inspire Greatness Within Inc • Frankfort, IL, United States
    Full-time
    Responsibilities and Duties : Lead and coordinate daily activities of the DSP team.Train new staff on care protocols, safety procedures, and documentation requirements. Assist in implementing individu...Show more
    Last updated: 16 hours ago • Promoted • New!
    SUPERVISOR OF ENVIRONMENTAL SERVICES

    SUPERVISOR OF ENVIRONMENTAL SERVICES

    Morris Hospital • Morris, Illinois, United States, 60450
    Full-time
    SUPERVISOR OF ENVIRONMENTAL SERVICES.The Supervisor of Environmental Services is responsible for 24 hour / 7 days a week site direction of environmental servcies assigned staff, performing cleaning / p...Show more
    Last updated: 10 days ago
    Floor Supervisor

    Floor Supervisor

    swipejobs • Wilmington, IL, US
    Full-time
    We're looking for a hands-on, motivated 2nd Shift.The ideal candidate will ensure production goals are met safely and efficiently while maintaining a positive, team-oriented atmosphere.Oversee dail...Show more
    Last updated: 16 hours ago • Promoted • New!
    General Manager

    General Manager

    Wendy's • Manteno, IL, US
    Full-time
    General Managers provide the vision and leadership to all Crew, Shift Supervisors and Restaurant Managers to ensure that each customer's expectations are exceeded every visit and that the restauran...Show more
    Last updated: 30+ days ago • Promoted
    Area Manager II

    Area Manager II

    Amazon • Channahon, IL, US
    Full-time
    Our WW Operations network delivers millions of packages and smiles to Amazon customers every day.We are looking for motivated, customer-focused individuals who want to join our team as an Area Mana...Show more
    Last updated: 30+ days ago • Promoted
    Manager

    Manager

    Emagine Entertainment • Frankfort, IL, US
    Full-time
    The Manager position plays a crucial role in the successful operation of the theater.The Manager assists the General Manager in the operations of the theater through shift management, training empl...Show more
    Last updated: 16 days ago • Promoted
    Business Service Manager

    Business Service Manager

    Year Up • USA, Illinois, Wilmington
    Full-time
    Are you passionate with determination to tackle evolving business challenges across the Coaching and Community Building Portfolio? Are you so mission-oriented that you get restless if you are not m...Show more
    Last updated: 25 days ago
    General Manager

    General Manager

    McDonald's • Dwight, IL, US
    Full-time
    McDonald's Franchise General Manager Opportunity.This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald's USA.This franchisee owns a lic...Show more
    Last updated: 30+ days ago • Promoted
    Pricing Supervisor - Palm / Specialty

    Pricing Supervisor - Palm / Specialty

    Bunge • Channahon, IL, US
    Full-time
    Pricing Supervisor - Palm / Specialty.The Pricing Supervisor will provide leadership to the Palm-Specialty contract management team to complete the tasks expected for a successful quoting and pricing...Show more
    Last updated: 13 days ago • Promoted