Concierge SVEN

Durst Profile :

Since 1915 The Durst Organization has been a family-run business dedicated to the principles of innovation integrity community and sustainability. We develop build own and manage premier office towers and residential buildings that set new standards in environmental responsibility and user efficiency. Our enduring relationships with our tenants and partners are critical to our success and have made us generations of builders building for generations. We build own and operate many of the worlds most innovative and efficient buildings. We create value for our tenants and partners by developing sustainable residential and commercial properties in which people live work and thrive.

Overview :

Concierge candidate will create a positive experience by providing outstanding customer service to building residents guests and prospects. Candidate is responsible for greeting residents and guests and will ensure that the lobby entryways and front desk are clean and organized at all times; sign for deliveries and packages; and accept service requests from residents. Responsibilities will also include managing emergencies and coordinating response with the Durst emergency response team members until first responders addition candidate will monitor visitor parking (where applicable) and address any complaints from residents and escalate them appropriately.

We are seeking two (2) Concierge roles at SVEN located in Long Island City Queens.

The shift and schedule for these positions are :

Thursday-Monday from 3pm-11 : 30pm; Days Off Tuesday and Wednesday.

OR

Sunday Monday 11 : 00PM-7 : 30AM Tuesday Thursday 3 : 00PM-11 : 30PM; Days Off Friday and Saturday

Salary Range (Minimum / Maximum) : $22.3319-$29.7758 per hour.

Responsibilities :

• Maintain an excellent customer service relationship by adhering to the Durst Residential customer service standards.
• Adhere to all Durst Residential Standard Operating Procedures for the position.
• Screen all guests to the property in order to ensure authorized entry into resident apartment.
• Ensuring the lobby entryways and front desk is clean and organized at all times.
• Answering the telephone providing information forwarding calls and taking messages when necessary.
• Routinely inspect building entrance lobby and community amenity areas for trash cleanliness and lighting and take appropriate action to maintain the upkeep of the areas. Notify a manager of items that cannot be addressed immediately.
• Signing for deliveries and packages and tracking in the building system / application (e.g. BuildingLink).
• Perform daily package audits and timely distribution and assisting residents with packages.
• Accepting service requests from residents and logging appropriately into the building system / application (BuildingLink). Educate residents on how to use the system as necessary.
• Ensuring that all apartment keys are accounted for and secure during shift per Standard Operating Procedure (KeyTrak).
• Issuing keys to residents or other associates per approved building Standard Operating Procedures.
• Receive and distribute dry cleaning and other deliveries to residents as required.
• Continuously monitor Access Controls and CCTV for suspicious activity and door safety and handle accordingly.
• Handle tenant inquiries / issues / incidents and document and communicate them according for the following but not limited to :
• Noise complaints
• Smoking on property or in apartment
• Arriving guest vendors or deliveries
• Ensure all vendors and contractors report to lobby desk upon arrival and are announced to Property Management Team. All vendors and contractors shall be escorted by building staff as needed and be appropriately logged with identification scanned and recorded.
• Ensure all elevator incidents / entrapments are tracked documented and reported to Property Management Team.
• Monitor elevators on a frequent basis to ensure all are operational
• Communicate Out of Service elevators immediately to Property Management Team
• Monitor and manage operation of elevator computer at front desk
• Manage emergency response during Fire / Non-fire Emergencies and / or Active Shooter Events
• Call 911 and assist first responders as needed
• Monitor FCC and all applicable fire protection systems
• Activate Emergency Response Team (Property Manager(s) Porter(s) Handyperson(s))
• Other tasks as assigned by management.

Qualifications Areas of Knowledge Skills Abilities and Certifications :

If s / he have not previously completed the Candidate Must Complete the Following Within 90 Days of Hire (must provide certificate / license as proof of completion)

Recommended Knowledge Skills and Certificates / Licenses

Z-50 Fire Safety Director FDNY Written Exam

Physical Demands and Work Environment : The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EEOC

Equal Opportunity Employer and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities.

The Durst Organization and Affiliates is an equal opportunity employer for all and an employer for qualified veterans and individuals with disabilities in accordance with the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) and the Rehabilitation Act of 1973. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age genetic information disability or protected veteran status or any other characteristic protected by law. Please click here for more information about Equal Opportunity Employment Notice of Rights (EEO is the Law).

We seek individuals who exemplify The Durst Organizations mission of providing the best service to our tenants residents and partners. If you are ready to make a change and would like to join our team of dedicated professionals please review the currently open job listings and apply for those positions for which you meet the minimum qualifications.

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Employment Type : Hourly

Experience : years

Vacancy : 1

Hourly Salary Salary : 22 - 29