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Parts Installer Scheduler
Parts Installer SchedulerBREAKAWAY RETAIL ENTERPRISES • Greenfield, MA, United States
Parts Installer Scheduler

Parts Installer Scheduler

BREAKAWAY RETAIL ENTERPRISES • Greenfield, MA, United States
10 hours ago
Job type
  • Full-time
Job description

Description :

Parts Installer Scheduler Appliance Retail

Join our team at a leading appliance retailer as a Parts Installer Scheduler , where youll play a key role in ensuring smooth service operations and exceptional customer experiences. If youre personable, detail-oriented, and thrive in a fast-paced environment, we want to hear from you.

Daily Expectations and Responsibilities of a Parts Installer Scheduler

Customer Service & Communication

  • Serve as the first point of contact for customers via phone and email.
  • Support with product inquiries, orders, service scheduling, and warranty information.
  • Communicate with customers regarding service appointments and part arrivals.
  • Resolve escalated customer concerns with care, professionalism, and efficiency.

Scheduling & Coordination

  • Schedule service and installation appointments with internal technicians and delivery staff.
  • Coordinate parts delivery and technician availability to ensure timely service completion.
  • Maintain clear communication between customers, service teams, and management.
  • Parts Ordering & Inventory Management

  • Order appliance parts and track orders through to delivery.
  • Receive, verify, and organize incoming parts shipments.
  • Maintain an accurate and organized inventory of service parts.
  • Ship parts to service technicians, customers, or vendors as needed.
  • Ensure parts are ordered and stocked in alignment with service schedules and business needs.
  • Administrative & Technical Support

  • Monitor customer portals and track service or delivery updates.
  • Process payments, order updates, and shipping documents accurately.
  • Collaborate closely with service, sales, and delivery teams.
  • Stay current on product knowledge, company policies, and service procedures.
  • Requirements :

    What the Parts Installer Scheduler Brings :

  • 2-3 years of customer service or service coordination experience in a high-volume setting.
  • Experience with parts ordering, scheduling, or inventory management preferred.
  • Strong communication, organizational, and problem-solving skills.
  • Proficiency in Microsoft Office; EPass experience a plus.
  • Quick, accurate data entry and 10-key proficiency.
  • A team-first mindset and keen attention to detail.
  • Schedules Available

  • Full time
  • Tuesday to Saturday 11 : 00 AM7 : 00 PM
  • If youre passionate about helping people, enjoy organizing complex service operations, and want to contribute to a dynamic, customer-focused team, apply today to join Breakaway Retail Enterprises as a  Parts Installer Scheduler

    Benefits :

  • 401(k) & 401(k) matching
  • Dental, Health, and Vision insurance
  • Paid time off
  • Employee Discount
  • Referral program
  • Employee paid training
  • Breakaway Retail Enterprises is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, gender, disability, or other protected status.

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    Scheduler • Greenfield, MA, United States

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