Head of Sales Operations, US&C SMB

We are looking for a senior Sales Operations leader to partner with the Heads of SMB Acquisition in US & Canada, supporting her in leading approximately 400 Account Executives and Sales Managers responsible for driving new SMB acquisition and growth.

What You'll Do

Manage the Sales Ops Acquisition pod – a team of 3 with room to grow

Lead the operating rhythm for SMB Acquisition, including forecasting, pipeline reviews, and monthly and quarterly business reviews

Partner closely with senior sales leaders to align on business goals, provide insights, and support their engagement with top accounts

Bring data-driven clarity to executive forums, influencing decisions on strategy, investments, and growth priorities

Build forecast models and performance metrics that improve accuracy and resource allocation

Refine segmentation, territory design, and go-to-market strategies in partnership with leadership

Define business requirements for process and tooling improvements that streamline how sellers work; influence roadmaps and collaborate other teams on improvement implementation

Analyze sales performance and translate insights into clear recommendations

Build strong cross-functional partnerships across Sales, Finance, Strategy and Planning, HR, and Deal Desk

Lead high-impact projects that extend beyond your immediate segment

Basic Qualifications

6+ years' experience in Sales Operations, GTM Strategy, Revenue Operations, Operations or similar functions

2+ years' management experience (leading direct reports)

Proven ability to define, refine, and implement sales processes, procedures, and policies to enhance operational efficiency

Strong analytical skills with the ability to interpret complex data and translate insights into actionable recommendations, reports, and presentations. Will require intermediate proficiency in Excel, SQL (or similar program) and Salesforce CRM

Bachelor's degree

Preferred Qualifications

10+ years' experience in Sales Operations

5+ years' experience leading a direct team within Sales Operations

Strong collaboration and stakeholder management skills – building deep, trust-based relationships with business and cross-functional partners

Strong analytical skills with the ability to interpret complex data and translate insights into actionable recommendations, reports, and presentations

Prior experience working in Sales Operations functions, such as variable compensation, sales forecasting, quota setting, market segmentation, business development, and GTM strategy

Excellent verbal and written communication skills, including the ability to deliver engaging presentations to stakeholders at all levels

Ability to operate in a fast-paced environment and lead through ambiguity

Master's degree

Compensation and Benefits

For Chicago, IL-based roles : The base salary range for this role is USD$167,000 – USD$186,000 per year.

For Dallas, TX-based roles : The base salary range for this role is USD$167,000 – USD$186,000 per year.

For New York, NY-based roles : The base salary range for this role is USD$186,000 – USD$207,000 per year.

For San Francisco, CA-based roles : The base salary range for this role is USD$186,000 – USD$207,000 per year.

For Seattle, WA-based roles : The base salary range for this role is USD$167,000 – USD$186,000 per year.

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https : / / www.uber.com / careers / benefits.

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