Call Center RepHealth Care Center for the Homeless • Orlando, FL, US
Call Center Rep
Health Care Center for the Homeless • Orlando, FL, US
30+ days ago
Job type
- Full-time
Job descriptionRegister new patients and update existing demographic and patient information accurately Schedule and reschedule patient appointments as needed Provide accurate information regarding services, locations, insurance coverage, and facilities Collect important data and feedback to enhance patient satisfaction Assist with medical records processing during operational needs Complete detailed call logs and document customer interactions Escalate priority issues and transfer calls beyond scope of responsibility Support team members with additional tasks during low call volume periods Perform other job-related duties as assigned High school diploma or GED required Minimum 1 year of customer service experience Medical / dental front desk and call center experience strongly preferred Experience with medical / dental clinic operations and electronic health records or scheduling software is a plus Excellent verbal and written communication skills Bilingual / multilingual capabilities preferred, particularly Spanish and Haitian Creole Strong multitasking abilities with effective priority management Ability to work independently while functioning as part of a collaborative team Capability to remain seated for extended periods Professional conflict resolution skills Professional conflict resolution skills Work Environment & Values Professional Standards Maintain professional approach when managing patient conflicts Demonstrate versatility and adaptability to ensure health center efficiency Exhibit strong multitasking capabilities with excellent priority management Provide outstanding customer service support consistently Show unwavering commitment to the organization's mission and values
Job Description
Job Description
ORANGE BLOSSOM FAMILY HEALTH
Title : Call Center Representative
Reports to : Lead PSR
Status : Non-Exempt
Work Schedule : Full Time : Monday through Friday during business hours
Work Location : On-site initially, with remote work eligibility after 90 days
Position Summary
The Call Center Representative works under general supervision to answer incoming phone calls and provide first-call resolution for patient registration, scheduling, inquiries, and comprehensive customer service to all callers.
Key Responsibilities
Customer Service & Communication
- Answer incoming calls, return voicemails, and respond to emails and faxes promptly
- Deliver exceptional customer service and create positive experiences for every caller
- Handle customer complaints with professionalism and work toward swift resolution
- Communicate effectively with diverse, multi-cultural populations
- Manage challenging situations and conversations with calm professionalism
Patient Services
Administrative Duties
Required Qualifications
Education & Experience
Skills & Abilities
Work Environment & Values
Professional Standards
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Call Center Rep • Orlando, FL, US
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