Referrals & Front Office Coordinator

Job Description

Job Description

Job Summary

The Referrals & Front Office Coordinator will be responsible for preparing and processing all managed care referral paperwork, as well as additional Front Office duties.  They will manage the process of scheduling patients for exams and procedures with specialists and providers inside and outside of the primary care physician's office. This group is looking for someone who is interested in being part of a dynamic team that focuses on excellent service to others while handling clerical, environmental, and organizational tasks.

Job Responsibilities

• Process patients’ referrals and ensure that patients are scheduled for their recommended non-PCP appointments
• Liaise between Medicare patients / offices and the providers, making sure to effectively process, monitor and communicate all aspects of the patients’ referrals
• Maintain list of all preferred specialists and ancillary providers for the assigned area
• Obtain referral authorizations if required by the health plan
• Call the referred Specialists and schedule appointment for patients
• Communicate respectfully and effectively with patients regarding appointments
• Follow guidelines / workflows to complete & log all referrals processed through system
• Meet monthly / quarterly goals regarding utilization and process of ordered referrals
• Maintain strictest confidentiality; adhere to all HIPAA guidelines / regulations
• Assist with coordination of activities related to insurance pre- certification / authorization
• Other duties as assigned

Front Office Duties (as assigned) :

Job Qualifications

BENEFITS

FSA and Life Assistance Program (EAP)

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