Joining a global team dedicated to exceptional technical support, the remote Senior Support Engineer will troubleshoot customer issues, create custom solutions, and scale support offerings through coding and scripting. Key Responsibilities Responsible for technical customer support experience within the product Own, troubleshoot, and solve customer technical issues using collaboration and best practices Design and implement solutions that scale support offerings through automation Required Qualifications 5+ years of hands-on technical experience in customer support or related role 2+ years experience with cloud technologies (Azure, AWS, GCP) Experience in reading or debugging code in Go, Python, or JavaScript Proficiency with command-line tools and Linux operating systems Understanding of networking fundamentals and cloud security constructs
Senior Support Engineer • Erie, Pennsylvania, United States
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