Permits & Licensing Manager-160917

Permits & Licensing Manager

The Permits & Licensing (PL) Manager is responsible for the direction and coordination of the PL division staff and focuses on providing customer service to both internal and external customers. This position monitors departmental functions and builds and implements processes to meet current and future needs, aligning workflows to strategic goals and organizational priorities. This individual leads the department's efforts in process improvement by utilizing in-depth knowledge of programs and procedures with a focus on both efficiency and efficacy. This position oversees all permitting and licensing functions for the CED Department. This includes the intake and initial review of all land use applications and development permits, such as site development plans, building permits, right-of-way permits, infrastructure permits, and engineering review cases. The licensing functions include the licensing and inspection programs for liquor and marijuana, as well as the development and implementation of a new licensing program for massage facilities and future licensing programs such as short-term rental licensing.

Examples of duties for success include managing the permitting, licensing, and compliance work groups within the division through hiring, onboarding, and training; providing leadership, supervision, and direction; evaluating staff performance; managing time entry and scheduling; and addressing deficiencies or disciplinary issues. Additionally, the role involves providing exceptional customer service, developing and distributing materials to educate external customers, providing technical assistance, and resolving complex permitting issues. The position also requires overseeing licensing and inspection programs, leading the creation and development of new licensing programs, and ensuring compliance with Colorado statutes and Adams County regulations.

Qualifications for success include project management skills, problem-solving abilities, and strong interpersonal communication skills. The role demands proficiency in responding to public and official inquiries, conducting research, and preparing reports. It also requires the ability to develop positive working relationships, motivate and develop team members, and evaluate processes with team strengths in mind. Proven leadership skills, experience in process improvement, and advanced knowledge of land use planning and licensing processes are essential. Additionally, the role requires the ability to represent the department professionally, read and interpret complex data, and communicate clearly and concisely.

More qualifications for success include five or more years of experience in customer service delivery within a public-facing department or organization, experience in government office conducting permitting, licensing, or regulatory oversight, and a minimum of three years of supervisory experience. A bachelor's degree in business administration, public policy, organizational management, or related field is strongly preferred, with a master's degree substituting for two years of experience. ICC certification or the ability to obtain it within 12 months of employment is required. Bilingual in Spanish is a plus, and language pay is available upon testing. A criminal background check is also required.