Director of Digital Correspondence Operations

A company is looking for a Director of Digital Correspondence Strategy & Operations.

Key Responsibilities

Provide strategic oversight and operational leadership for all inbound and outbound mail functions

Oversee centralized print and copy center operations and ensure timely distribution of critical member communications

Lead workforce training, skill development, and performance management for mailroom, print, and member document services teams

Required Qualifications

Bachelor's Degree in Business Administration, Operations, Information Management, or a related field

At least five (5) years of experience leading enterprise-wide correspondence digitization projects

Minimum of eight to ten (8-10) years of leadership experience in mailroom, print production, or enterprise document management

Strong background in IT with a specialization in mail digitization best practices

Experience managing large, cross-functional teams and vendor relationships