Onsite Desktop Support Technician

Overview

The Desktop Support Technician will be responsible for overall customer satisfaction as it relates to their use of PC's, laptops, and other peripherals. This individual must be very customer focused and can resolve technical issues in a timely and professional manner.

Responsibilities

• Provides 2nd-level customer support services for devices that may include computers, printers, and other peripherals.
• Experience with complex multi-vendor environment.
• Administers computers and users using Active Directory and or Group Policies.
• Heavy workstation operating system experience
• Deploys and administers antivirus software, security patches, and system updates.
• Logs comments for all service requests, incidents and change orders performed.
• Configures and images PC systems and provides responsive delivery to customers.
• Responsible for the repair of Intel based Desktop PC's running various versions of Microsoft Windows from the following Vendors but not limited to IBM, Dell, HP, Compaq, Toshiba and etc.
• Maintains detailed asset records for all PC hardware and software. Assists with asset protection and software licensing compliance.
• Provides equipment maintenance services, including repair and component replacement services for all platforms. Maintains a log of all repairs / services performed.
• Comprehensive knowledge and expertise in MS Office products.
• A solid understanding of LAN design, network protocols, client configuration, IP addressing, and remote connectivity.
• Installing / uninstalling software
• Configure and troubleshoot hardware and software including desktops, laptops, handheld devices, and printers.
• Promotes adherence to standardized IT processes, strategic principles, and architectural standards.
• Actively shares knowledge with other IT members and improves the tools and processes used by department personnel.
• Moves, adds, and makes changes for equipment and software deployment.
• Experience in Microsoft SCCM administration may be required.
• Performs other functions as assigned and actively participates in special projects as assigned

Key Outcomes of the Position

Skills and Attributes Required

Experience and Educational Requirement

Physical Requirements

The physical requirements of this job include frequent sitting with regular stooping / crouching walking, standing, pushing / pulling, carrying, lifting up to 40lbs., grasping, reaching, and clarity of vision. The mental requirements of the job include general intelligence, motor coordination skills, coordination of the hands, eyes and feet, verbal intelligence and number intelligence. The workplace environmental conditions are typically that of a temperature controlled and clean office setting. Regular driving to other offices or customer locations may be required.

Regular attendance and punctuality are an essential job function of this position. In addition, the duties of this job need to be performed at our client offices for the purpose of interaction and collaboration with colleagues and / or clients as necessary, the ability to adequately supervise the associate, and / or the availability of necessary equipment utilized for regular job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor.

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