Tier 2 IT Technician - Grand Rapids MI

Applied Innovation is seeking a detail oriented, self-motivated individual to assist in the day-to-day operations of serving clients in our Managed Network Services department as a Tier 2 Onsite IT Technician.

The Tier 2 Onsite IT Technician will report directly to the Applied Innovation IT Service Manager and will physically work out of the Grand Rapids, Michigan office located at 5555 Glenwood Hills Pkwy SE, Grand Rapids, MI 49512.

This is a Monday to Friday position from 8 AM - 5 PM.

There is a rotating on-call schedule once training is complete about 2-3 times per year.  Essential Duties and Responsibilities :

• Installing and supporting customers’ IT environments including user workstations, servers, and other infrastructure devices.  Troubleshooting, resolving, or escalating client technical issues as needed  Updating client documentation in document retention system  Recommending procedure modifications and improvements  Answering customer phone calls as needed Providing guidance and support to Tier 1 IT Technicians  Skills :  This position will be responsible for having an intermediate knowledge of, and ability to troubleshoot, the following :   Windows PC, Mac, and server operating system environments   Possess working knowledge of Microsoft Office tools including Office 365, Outlook, Excel, and Word Microsoft 365 Management  Active directory administration, On-premise Exchange, Web content filtering, Anti-virus tools, DNS and DHCP, wired and wireless network connectivity, server administration, and network storage devices   Cloud VOIP Systems Excellent customer service skills are essential Must be dependable, professional, organized, detailed oriented and able to perform multiple tasks simultaneously   Ability to quickly learn, understand, and manage new systems related to information technology  High degree of flexibility and problem solving.  Cisco Meraki, experience preferred ConnectWise Suite, experience highly preferred Requirements Include :   Minimum 2-year college degree in Networking, Computer Science, Information Systems or a related technical field preferred.  Three or more years’ experience in an IT related role  One of the following certifications is required :   A+ Certification  NET+ Certification   Microsoft Certified Professional (MCP)  Cisco Certified Network Associate (CCNA)  Server Plus  Other IT related certification  Our full benefits program includes medical, dental, life, short-term disability, 401(k), paid vacation, paid holidays, opportunity for advancement, and an onsite fitness center.   Powered by JazzHR