Networking Help Desk Technician

Job Title : Networking Help Desk Technician

Location : Grand Rapids, MI | Onsite

Employment Type : Contract

Compensation : $25-$35 / hour

Overview of the Networking Help Desk Technician :

We are seeking a skilled Networking Help Desk Technician for a temporary assignment supporting IT operations across multiple locations. This role focuses on troubleshooting network connectivity issues, assisting end-users, and maintaining critical infrastructure components. The ideal candidate will have strong technical troubleshooting skills, experience with networking devices, and the ability to deliver excellent customer support in a fast-paced environment.

Key Responsibilities of the Networking Help Desk Technician :

• Provide Tier 1-2 technical support for network and connectivity issues.
• Troubleshoot and resolve problems related to switches, VLANs, and wireless access points.
• Assist with Active Directory account management and workstation setup.
• Support remote users and ensure secure VPN connectivity.
• Document issues, resolutions, and escalate complex problems as needed.
• Monitor network performance and report anomalies to senior IT staff.
• Maintain compliance with IT security protocols and company standards.

Required Qualifications of the Networking Help Desk Technician :

Preferred Qualifications of the Networking Help Desk Technician :

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Networking Help Desk Technician