Head of Customer Service

Customer Service Leader

This is a position within Keller Executive Search and not with one of its clients. This senior position will lead Customer Service for Keller Executive Search in Detroit, MI, United States, shaping strategy, building scalable processes, and partnering across the firm to deliver measurable impact. Key Responsibilities : - Define the Customer Service vision, roadmap, and annual operating plan aligned to business goals. - Build and lead a high-performing Customer Service team; set clear objectives and coach managers. - Own Customer Service KPIs and reporting; drive continuous improvement and operational excellence. - Establish scalable policies, processes, and tooling for Customer Service across regions. - Partner with executive leadership and cross-functional stakeholders to deliver outcomes. - Manage budgets, vendors, and risk within the Customer Service portfolio.