Patient Service Specialist - Pediatric GI Clinic

Vanderbilt University Medical Center

Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization : CHOC DOT 10

Job Summary

Independently provides service to patients before, during or post-appointment. Maintains proficiency in all aspects of PSS role. Facilitates efficient workflow, supports appropriate use of technology, and fosters effective communication. Navigates complex patients to include scheduling with multiple services or coordination with outside facilities and / or providers. May provide guidance to entry level staff members.

Position Hours : Monday - Friday Day Shift

Department Summary

Our pediatric Gastroenterology, Hepatology and Nutrition program is the largest of its kind in the Southeast. We provide testing, treatment and management of digestive problems in children. Our pediatric specialists consider every aspect of your child's digestive system to create a personalized care plan that is right for them. Some of our doctors also have special training in gastrointestinal diseases and conditions such as c. difficile, irritable bowel syndrome (IBS), inflammatory bowel disease (IBD), and celiac disease. Our experts in liver and pancreas disorders and our nutritional experts can help your child and family cope with or overcome certain symptoms and improve quality of life.

Key Responsibilities

• Proficiently performs all Patient Service Specialist job responsibilities.
• Facilitates pre-authorization, precertification or predetermination of procedure and resolves related issues.
• Manages templates including utilization, wait list and quality audits.
• Monitors patient schedule and ensure optimization of resources and workflow.
• Maintains quality and engages in quality improvement efforts in operations impacting patients and staff.
• Participates in interview process for new PSSs.
• Assists with onboarding and training of new hires and manages and reviews onboarding checklist.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

Technical Capabilities

Core Accountabilities

Core Capabilities

Position Qualifications :

Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE / Vets / Disabled.