We are immediately hiring a Customer Service Representative in Etna, OH for our Supply Chain Solutions division. Apply here today to speak with a Recruiter about the position and perks of joining our Ryder Ever Better Team.
When Fortune 500 businesses and new startups need supply chain solutions, they look to our industry-leading logistics experts. At Ryder, there is more to being a supply chain professional than working on some of the nation's biggest brands. We make sure you are also getting the diverse experience, advancement opportunities, all from an industry-leading Fortune 500 company.
Here are a few of the many benefits when working with us:
The Customer Service Representative I position work cross functionally across Sales, Marketing, Operations and Asset Management, while utilizing excellent customer communication skills. This individual is responsible for inbound sales calls, maintains appropriate inventory levels, and interacts with customers; gives information in response to inquires, and resolves customer complaints and answers customers' questions.
Responsible for a great customer experience and ensuring concerns, issues, and disputes are resolved to the customers' expectations. Execute customer communication protocol
Handle all Rental sales and the sales process for inbound calls and outbound solicitation to increase leads and new customers.
Accountable for rental truck inventory levels by coordinating with Maintenance and Asset Management to meet customer demands
Workflow management: enhance productivity through effective scheduling and planning
Generate purchase/repair orders and maintenance of files
Parts management: contribute to cost containment through inventory planning and warranty
Ensures compliance with all company, local, state, federal and other regulatory agencies policies
Performs other duties as assigned
Strong verbal and written communication skills
Ability to get both verbal and written communication across that has the desired effect
Goal oriented, drive for results, assertive, and deal well with ambiguity
Possesses a high degree of initiative
Must have high level of energy and be a self-motivated and self-directed person
Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments
Ability to focus on multiple projects and activities simultaneously
Flexibility to operate and self-driven to excel in a fast-paced environment
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
Demonstrates customer service skills
H.S. diploma/GED required
One (1) year or more in sales and/or customer service required
Job Category: Customer Service
Customer Service Representative • Etna, OH, US
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