Customer Service Representative

Job Description

Job Description

Job Brief

The successful Customer Service Representative (CSR) is responsible for processing digital orders from our website and / or other digital platforms, customer call returns, taking orders over the phone, and input of new orders. This role will also answer customer questions and handle warranty claims. The role is in person, with some remote flexibility possible on an agreed-upon basis.

Responsibilities

• Process digital orders via our website, eBay, and / or Amazon as needed
• Return calls and provide freight / shipping estimates on orders the website, eBay, and / or Amazon may be unable to quote directly
• Answer inbound calls to support customers, take new orders, and answer order follow-up questions
• Communicate and work in partnership with Operations and Internal / External Sales teams
• Process payments from customers picking up orders
• Adhere to company policies and procedures as detailed in the Employee Handbook and company SOPs
• Maintain a safe, orderly, and clean working environment
• Ensure records are maintained appropriately
• General Office Duties such as scanning, printing, filing
• Other tasks as assigned

Requirements & Qualifications

This job requires the ability to :