Senior Business Analyst

Job Description

Information Technology Department of Management

The Division of Information Technology (DOIT) provides adaptable, secure, and cost-effective technology services and solutions. They deliver technology and expertise to support Citizens of Iowa and their families.

DoIT is committed to the pursuit of creative and innovative solutions that enable the Agency to help Iowans achieve healthy, safe, stable and self-sufficient lives through the programs and services. The DoIT strives for an IT culture that identifies the newest, most effective solutions through discovery, open discussion and collaboration. They pride themselves on the fun they have together, care shown to each other, and solutions that are provided. The DoIT believes in continuous process optimization and solution refinement to improve themselves for the benefit of Iowans.

The Division of Information Technology (DOIT) seeks a Business Analyst to support service management initiatives. Experience in ITSM and familiarity with ITIL practices is preferred.

Responsibilities of business analyst role include but are not limited to :

• Collaborate to gather and document requirements for various Iowa systems and programs.
• Create, present, and maintain user stories and acceptance criteria.
• Demo expectations and design documents in DHS defined systems.
• Create, document, trace, maintain, prioritize, and assess changes to business processes and their associated requirements.
• Work close with key decision makers, system owners, and end users to support core processes and critical business objectives.
• Conduct research to get data and analyze problems to advise and recommend solutions.
• Query and analyze data to determine solutions, such as how to install alternate methods and procedures, change process methods and practices, or redesign products or services.
• Advise clients or department heads on alternate methods to solve needs or problems and recommend specific solutions.
• Work with an agile method framework with a focus on value delivery and swift adjustment to produce the most effective outcome.
• Work close with all IT organizations and drive projects to a successful close.

The BA will play a key role in supporting and documenting the following business processes :

Requirements

Expected skills and qualifications from previous employment and volunteer experience should demonstrate ability to :

Trainable Qualifications :

No formal training will be provided beyond on-the-job account familiarization. Must be a self-starter who is comfortable joining new projects and hitting the ground running with minimal direction.

Benefits

(No benefits available at this time.)

Leap Here is an equal opportunity employer. Candidates must be authorized to work in US. Sponsorship is not available for this role.