Intake Specialist (Call Center)
Job Description
Job Description
Job description
A multi-practice law firm is seeking an intake specialist to join its growing team in our Palm Beach Gardens office.
The ideal candidate for this position has a strong work ethic, demonstrable customer service background, exceptional problem-solving skills and is comfortable working in a detail-oriented and dynamic workplace.
Compensation depends on experience.
Job Duties :
- Create a positive and professional first impression on behalf of the firm.
- Answer and screen calls / emails from prospective clients
- Assist prospective clients by collecting information, answering questions, and relaying messages
- Schedule appointments and assist clients with electronic signatures
- Create accurate and detailed intake summaries
- Input key client and intake data into the firm’s database
- Work with dedicated attorneys and management to ensure a best-in-class client experience
- Ability to provide excellent client service by communicating clearly and professionally
- Ability to meet daily, weekly and monthly team goals as they pertain to client service metrics
- Additional duties, as assigned
Skills :
- Stable, verifiable employment history
- Demonstrable and verifiable sales ability
- Punctuality and attention to detail are a must
- Ability to work under pressure
- Ability to deal with a high volume of calls
- Previous experience in a law office (preferred but not required)
- Familiarity with phone call handling / routing
- Strong organizational and follow-up skills
- Ability to thrive in a fast-paced environment
- Sales and customer service experience
Qualifications :
- Minimum 1-2 years of relevant administrative or call center experience
- Excellent interpersonal skills / TEAM WORK
- Excellent written and verbal communication skills
Base Pay : $16-$18 / hour
Supplemental Pay
Bonus pay
Benefits*
Health insurance
Paid time off
Dental insurance
401(k)
Vision insurance
401(k) matching
Life insurance
Employee discount
Employee assistance program
Parental leave
Job Type : Full-time
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