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Client Care ManagerVirtualVocations • Pensacola, Florida, United States
Client Care Manager

Client Care Manager

VirtualVocations • Pensacola, Florida, United States
4 days ago
Job type
  • Full-time
Job description
Leading a dedicated team of analysts, the full-time remote Client Care Manager will oversee customer support operations, ensuring a best-in-class experience for clients and internal stakeholders while managing team performance and development. Key responsibilities: Manage day-to-day operations of a remote and offshore analyst team across multiple regions Monitor team activities and use analytics to meet or exceed KPIs, conducting regular quality audits and providing coaching Field escalations and engage clients with clear communication, while developing policies and procedures for the support team Required qualifications: 3+ years of experience in a Technical Support role, preferably in a SaaS environment Proven leadership experience within a team environment, supporting globally distributed teams Strong technical background with problem-solving abilities in a high-pressure platform Excellent communication skills for cross-functional collaboration Availability during core business hours
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Client Care Manager • Pensacola, Florida, United States

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