Customer Service and Inbound Sales Representative

Job Description

Job Description

Description : Job Summary

Our Customer Service and Inbound Sales Representatives are key members of our Marketing and Sales team. They ensure delivery of first class, genuine and personalized customer experiences by addressing and supporting the business needs of each customer. They are motivated to serve new and existing customers and assist in generating additional sales revenue.

Position is in-office with base pay ($19-$21 per hour) and incentives!

Duties and Responsibilities

• Efficiently handle inbound calls and electronic communications as assigned
• Manage customer and sales inquiries and provide service and sales support
• Assist customers by inquiring about customer needs, answering product questions, recommending products and solutions, identifying upsell and cross-sell opportunities, and resolving issues
• Prepare quotes and shipping estimates, arrange sample requests, build proofs, enter and process orders from start to finish, etc. in order management system
• Document customers’ requests and ensure proper notation of any customer issue
• Become a product expert to ensure customers are receiving the best recommendations possible
• Promote new products when applicable
• Efficiently manage log-off time to respond to customer inquiries, follow up and close held orders
• Demonstrate a positive, customer-centric attitude
• Work well in a team environment and support team members and management
• Type at least 40 words per minute and perform various data entry tasks
• Utilize selling skills and closing techniques learned from in-house sales training to advance customers through sales funnel and close sales from inbound channels
• Creating leads, prospects, and opportunities in the system for future follow-ups
• Duties and responsibilities are subject to change based on business needs

Requirements :

Barco Products is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.