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Manager, Communications

Manager, Communications

PayPalSan Jose, CA, US
8 days ago
Job type
  • Full-time
Job description

Strategic Communications Manager

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

In this role, you will drive and execute strategic communications for PayPal in the Americas which includes key customer and partner storytelling aimed at engaging diverse audiences, including media, consumers, businesses, and stakeholders. As part of the Corporate Affairs team, you will be responsible for creating and promoting customer narratives wins, innovations, and product use cases tied to Global Strategic Accounts, large enterprises, and key channel partners.

Essential Responsibilities :

  • Develop and implement strategic communication plans to support business goals.
  • Oversee the creation and distribution of communication materials across various channels.
  • Manage relationships with media, stakeholders, and partners to enhance the company's reputation.
  • Analyze communication metrics and adjust strategies to improve effectiveness.
  • Collaborate with senior leadership to align communication efforts with corporate objectives.
  • Provide guidance and mentorship to the communications team, fostering professional growth.

Expected Qualifications :

  • 5+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.

    • In your day-to-day role your responsibilities will cover the following :

    Global Strategic Accounts and Americas Large Enterprises

  • Lead on select Americas and Global Strategic Accounts workstreams, including end-to-end responsibility for certain top customer announcements.
  • Deliver polished, impactful content across multiple channels (e.g., news releases, social media, industry publications), ensuring all communications reflect PayPal's commitment to innovation and partnership.
  • This involves working closely with sales, marketing, partnership marketing, Investor Relations and colleagues across Corporate Affairs to develop and execute strategic comms plans to share enterprise customer / partner stories that are impactful across multiple channels.
  • The role is media facing, with responsibility of proactively pitching major customer announcements to US and global media.
  • Comms partner to SVP & General Manager, Americas. This includes strategizing and developing their executive comms program (internal and external events, employee comms and social media) and sourcing key media and speaking opportunities.
  • Empower sales and business teams with fresh content that showcases high-profile wins, enabling leaders to use these stories in engagements with existing and prospective customers.

    • Global Lead Channel Partner Comms

  • This role requires collaboration with partner and cross-functional teams to develop communication plans for PayPal's strategic channel partners, such as Shopify, BigCommerce, Salesforce etc.
  • Build relationships with channel partner leads and work with them and partners to deliver global announcements on new and expanding partnerships.
  • Act as main global point of contact for Corporate Affairs colleagues on all matters relating to large channel partners.
  • Coordinate and drive best practice in Channel Partner comms in other regions.

    • Vertical Storytelling

  • Support the Global Markets sales teams on their vertical based solution selling. This is an opportunity to work with cross-functional teams from sales, product, and GTM teams.
  • Devise scalable activities to drive coordinated, best-in-class communications efforts that support priority verticals. For example : travel, retail, food, media and entertainment.
  • Engage and inspire Global Markets Comms colleagues to amplify our vertical storytelling.

    • PayPal is committed to fair and equitable compensation practices.

    Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

    The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits.

    The US national annual pay range for this role is $94,000 to $156,200.

    PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit PayPal's official website.

    For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

    At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important assetyou. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

    We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit PayPal's official website.

    PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.

    If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

    Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

    Any general requests for consideration of your skills, please join our Talent Community.

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