The Design Program Coordinator will drive Design program strategy and operational support for select horizontal (cross-Meta and / or cross-org) critical product priorities for integrity led out of X-ISSO (XI, XS, Security). They will partner with Design leadership and DesignOps leadership to prioritize efforts, and drive priority initiatives. Depending on experience and program prioritization, this role may support 1-2 high priority initiatives, or provide broader operational support for several initiatives / programs.
RESPONSIBILITIES
Support the program strategy and execution of complex virtual-team (cross-company, cross-org) product efforts requiring sizable ops and coordination needs to deliver.
Develop program briefs, and partner with Design leadership and IC lead partners to establish and assemble project teams - setting teams up for success with strategic planning, forums, channels and other rhythms of business to be successful.
Plan and work with Design partners to high-pri, time-sensitive ideation and / or delivery work, for example Design sprints, review decks (with senior level stakeholders) or other types of surge efforts
Manage and evolve pre-existing design programs that enable complex collaboration across Meta - working with Design leadership and Design IC partners to shape program needs based on H1’25 roadmapping goals
Partner with Design leadership on the team to help drive alignment and decision-making across orgs
Help to shape and support net-new design operations to drive accountability through a clear process
Identify cross-team collaboration opportunities, and optimize process and forums for input and approvals
Specific JTBD : Draft comms, collect inputs for program reporting, drive review coordination and delivery, own forum note-taking and follow-ups, scheduling, task management / tracking, own documentation maintenance and socialization
TO BE SUCCESSFUL YOU MUST
Drive impact through strong executive communication skills and leadership
Communicate proactively to cross-functional partners, prepare formal recurring communications, and present to people at all levels of the organization
Be highly organized and experienced with managing ad-hoc requests, meeting deadlines, establishing timelines, anticipating project issues and resolving them
Understand how to deliver on a complex, horizontal effort - keeping the working group accountable on deliverables and key milestones, and doing so through intentional planning, agenda setting, documentation and communication practices.
Streamline operational responsibilities, communication channels, review cadences, etc. to achieve product / project goals and foster healthy collaboration and team dynamics.
Synthesize complex information and context and provide recommendations to design leads on strategy for operations and execution
Bring deep operational and communication skillsets to the role, with tools, methods and practices to streamline processes with thoughtful consideration of solution and impact.
Drive project meetings and coordinate deliverables from internal workstreams
Have excellent prioritization skills, and be adaptable to changing needs
Have a reasonable degree of time zone flexibility, as you’ll be working with teams across both EMEA and the US (California and East Coast).
QUALIFICATIONS AND EXPERIENCE
Bachelor’s or master’s degree in communications, marketing, business management or related field (or equivalent experience).
6+ years program or project management experience
Prior experience leading Design efforts and programs for complex digital north stars, product ecosystem work, and horizontal cross-company product initiatives
Strong track record working with Design teams in partnership with cross-functional partners, and proven understanding of the Design / product lifecycle and best practices
Prior experience in the integrity / safety / trust / customer support work preferred, though not required