Customer Service Representative

• Richmond, VA, USA
• Starting at $31,000-$37,500
• Salary
• Full Time
• Health, Vision, Dental, FSA, 401(k), STD, LTD, PTO, many other benefits*

IF YOU CAN'T, WE CAN!

WE are looking for YOU!

• Health
• Dental
• STD / LTD
• Vision
• Supplemental Life
• Legal Shield

We're looking for a Customer Service Representative .

The right candidate will have experience in the following areas :

Duties :

• Handle inbound customer service inquiries and maximize sales opportunities
• Strive to achieve goals using approved scripts, strategies and technology
• Probe for additional sales opportunities (cross-sell)
• Remind previous clients of recommendations made my technicians and assess current needs
• Coordinate service appointments
• Perform clerical and administrative support to ensure clear communication
• Make all potential clients aware of our commitment to professionalism and high quality work in all of our trade areas

Requirements :

• MUST have customer service experience
• Ability to type 35 wpm with accuracy (Administered typing test during interview)
• High School Diploma or GED required. Bachelors Degree preferred.
• If enrolled in a four-year degree, position can transition into part time work during the school year
• Clear, professional, friendly speaking voice
• A desire to be exceptional in assisting customers over the telephone
• Attention to detail and organized
• Excellent Attendance and Punctuality will be REQUIRED
• Ability to follow procedures and processes
• Must be able to work either Saturdays or Sundays.

Michael and Son Services, Inc. is the premier, provider of Electrical, Plumbing, HVAC, and Restoration services. Michael and Son Services is a family-owned and multi-state operated business based out of Alexandria, Virginia, with locations along the East Coast, we've been in business since 1976.

We place tremendous value in our employees because, without them, Michael and Son wouldn't be where it is today leading the charge of the service industry!

Our company provides an excellent work environment and is passionate about its dedication to achievement. We place an enormous value on the welfare and commitment of our employees as well as the superior level of service they provide to our customers.

Don't let this opportunity pass you by!!!! Apply today, fill out our short employment application at . Thank you for your interest in Michael and Son Services Inc.

Michael and Son Services provides equal employment opportunities to all qualified applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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