App LifeCycle - Systems Engineer (UCCE & UCM)

Role- App LifeCycle - Systems Engineer (UCCE & UCM)

Location-Austin TX(Hybrid)

Designing, Managing Cisco Unified Contact Center Enterprise technologies

( UCCE ), Cisco Customer Voice Portal (CVP), Cisco IP / IVR, Cisco CTIOS,

Cisco Finesse, CUIC.

▪ Good Understanding and work Experience in third party products like,

Appspace, eGain, Avaloque, Calabrio, Acqueon

▪ Must have hands on experience in VXML gateways, VVBs, SIP proxy.

▪ Must have hands on experience with the following Cisco voice applications

Cisco Unified Communications Manager (CUCM),Cisco Unity Connection

Voicemail, Cisco Presence, Expressway MRA solution, Redsky.

▪ Experience with routine system administration tasks such as OS and

application patches, upgrades and backups of the voice environment.

▪ Information Technology Infrastructure Library (ITIL) framework, with focus

on Availability management, Release management, and Change

Management

▪ Process Improvement identification / execution (e.g., optimization,

proactive, Automation, innovation)