Tow Truck Operator/Customer Service

Job Description

Job Description

Pay : $18 / hr for morning and night shifts

$21 / hr for overnight shifts

MAIN RESPONSIBILITIES

Basic Function - Greet and assist passengers in navigating through, and around the

airport. Direct taxicabs to any and all persons requesting one. Dispatch a sufficient

number of taxicabs to the terminal or to other loading points and the terminal. Assist

passengers in acquiring their luxury limousines. Provide information to passengers who

need assistance in getting to other forms of ground transportation.

Essential Duties and Responsibilities

Greet passengers at taxi curbside in Ground Transportation area of airport and offer

them assistance or directions.

• Operate tow truck to relocate vehicles as requested by client and / or Management
• Provide assistance to customers who have forgotten where they parked their vehicle
• Use specialized vehicles to jump start customers vehicles as needed
• Operate cash register as needed
• Control traffic at entrances and exits as needed

Communicate with drivers, co-workers, and supervisors and address any concerns.

Write factual reports regarding items that deviate from normal operation.

Order luxury limousines from Ground Transportation when needed, and log

information regarding limousines on limo logs.

Identify and report any safety issues immediately to supervisor.

Clean and maintain surrounding work area (to include glass cleaning, and sweeping

of trash). Clean break room (to include emptying trash, vacuuming, wiping down of

table).

Other duties may be assigned.

MINIMUM QUALIFICATIONS

Must be 18 years of age or older at time of hire.

Knowledge of metro area is desirable.

Customer service experience preferred.

Prior airport experience is preferred.

Must have an excellent attendance and arrive to work on time when scheduled and

have access to reliable transportation.

Availability to Work : Special shift requirements, if any, will vary depending on a

location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and / or

week-ends may be required.

License Requirement : The individual will be required to have and maintain a valid

state-issued driver’s license with a current address and acceptable driving record.

Language skills : Must be able to read and write English exceptionally well. Ability to

communicate effectively with passengers, drivers, and co-workers on socio-economical

levels. Ability to read, and comprehend simple instructions, and short correspondence.

Be able to write simple correspondence and / or reports legibly. Ability to effectively

present information one-on-one and in group situations to passengers, and drivers.

Mathematical Skills : Ability to add and subtract two digit numbers.

Reasoning Ability : Ability to apply common sense understanding to carry out

instructions furnished in written, oral, or diagram form. Ability to make sound

judgments. Ability to educate others about policy / procedures not enforce

policy / procedures. Ability to apply patience when communicating with others in difficult

situations.

Other Skills and Abilities : Ability to carry out assigned tasks and duties completely

and effectively. Ability to perform assigned duties with minimal supervision. Ability to

demonstrate, fair and impartial judgment.

Materials and Equipment Directly Used in Role : Two way radios, various report

forms, information logs, brochures, pens and pencils.

Physical Demands and Work Environment : While performing the duties of this job,

the employee is regularly required to stand; walk; use hands to finger, handle, or feel;

talk and listen. Employees are regularly exposed to outside weather conditions including

snow storms, and extreme heat. This position is 100% outside work!

Employees work in and around potentially dangerous traffic situations, and employees

are to be safety conscious at all times. Employees are frequently required to reach and

or sign (communicate) with hands and arms. Employees on occasion must lift / move up

to 50 lbs. Employees are regularly exposed to high levels of noise and / or fumes from

either vehicles or airplanes.