Talent.com
Help Desk Analyst
Help Desk AnalystBastian Solutions • Louisville, KY
Help Desk Analyst

Help Desk Analyst

Bastian Solutions • Louisville, KY
30+ days ago
Job type
  • Full-time
  • Part-time
Job description

Job Title

Help Desk Analyst

Alternate Locations

2031 Nelson Miller Pkwy, Louisville, Kentucky 40223
10585 N Meridian St. Third Floor, Indianapolis, Indiana 46290

Full-time/Part-time

Full-time

Job Description

Bastian Solutions is looking for a Help Desk Analyst to support our internal employees. The ideal person will be energetic, friendly and have a passion to help our teams in any IT issues. This position will be based in either Louisville, KY or Carmel, IN.

Job Summary

This candidate will provide Tier 2 support by diagnosing and resolving technical issues across a variety of hardware, software, and operating system topics including but not limited to:

  • Provide remote and on-site desktop support for company users and computers.
  • Intermediate support of Windows 10/11
  • Intermediate support of Apple/iOS and Android phones
  • Intermediate Microsoft Office 365 Administration
  • Intermediate Active Directory Administration
  • Intermediate Networking knowledge (TCP/IP, DHCP, DNS, etc.)
  • Intermediate Desktop applications (Office, Adobe, etc.)

Job Functions

  • Imaging, deployment and application installation.
  • Perform PC and device upgrades.
  • Perform minor repairs and routine cleaning of server rooms and equipment storage.
  • Escalation of help desk tickets.
  • Work with team and management on escalation of any issues (equipment, network etc)
  • Special assignments and projects as directed by the team lead or Director.
  • Assist with inventory management, shipping and receiving of IT assets.
  • Assist in creating new operation procedures for the IT knowledge base.

Travel Requirements

  • Travel will be between 0-5%

Preferred Skills and Required Qualifications

  • BS in IT or Computer Science preferred with up to 2 years of experience in an IT Helpdesk role OR AS in IT or Computer Science with up to 4 years of experience in an IT Helpdesk role.
  • Must be eligible to work in the USA long term without sponsorship.
  • Collaborative interpersonal skills
  • Ability to adapt and take initiative.
  • Great client-facing communication and customer service skills
  • Analytical and organizational skills
  • Intermediate experience troubleshooting, configuring, and repairing laptops
  • Intermediate experience with Active Directory/Domain Controller
  • Intermediate understanding of Group Policies and other commonly used IT concepts and technologies
  • Proficiency in MS Office
  • Basic knowledge of Linux and Apple/iOS
  • Basic knowledge of VPN technologies
Create a job alert for this search

Help Desk Analyst • Louisville, KY

Similar jobs

Output Management Analyst

ArvatoLouisville, KY, United States
Full-time

The Output Management Specialist (OMS Analyst) is responsible for overseeing and optimizing the processes related to the generation, management, and distribution of business‑critical documents and ...Show more

 • Promoted

Work from Home – Product Feedback Support - $25-$45 per hour

GLAustin, Indiana
Remote
Full-time

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.Show more

 • Promoted

Help Desk Support Technician

Insight GlobalJeffersonville, IN, United States
Full-time

Insight Global is looking for a Help desk representative to work on-site for the Presbyterian Church Foundation in Jeffersonville, Indiana.They will be providing tier 1 and 2 support for all of the...Show more

 • Promoted

Window Clerk/Customer Service - No Experience Required

Postal Jobs AssistMarysville, Indiana, United States
Full-time

USPS is accepting applications for PSE Sales & Services/Distribution Associate nationwide.This role ensures the smooth distribution of mail while offering professional customer support.USPS provide...Show more

 • Promoted

Movers/Helpers Wanted

All My Sons Moving & StorageLouisville, KY, US
Part-time

We make it fast and easy to start working!!.TIPS Earned Daily $20 to $150 Per Day.State of the Art Tablets for Electronic Paperwork.Full, Part Time, Weekends only, or make your own schedule!.Able t...Show more

 • Promoted

IT Support Analyst

White Lodging Services CorporationLouisville, KY, US
Full-time

Under the supervision of the IT Director, the IT Support Analyst provides maintenance and assistance for all internal and external guest requests as pertaining to computing and network issues.The I...Show more

Help Create a Family — Become a Surrogate with Roots

Roots SurrogacyPioneer Village, KY, US
Full-time

There are families out there who would give anything to hold their baby — and you could be the reason they do.At Roots Surrogacy, we work with incredible women who feel called to do something meani...Show more

 • Promoted

Physician / Telemedicine / Indiana / Permanent / Telemedicine Physician

QuickMDScottsburg, IN, US
Full-time +1

About QuickMD: QuickMD is a leading telemedicine provider, delivering high-quality virtual care across 44 states.Since our founding in 2019, we have helped more than 100,000 patients access essenti...Show more

 • Promoted

Netflix Data Analyst

TradeJobsWorkforce47102 Austin, IN, US
Full-time

Take the next step in your career as our new Netflix Data Analyst to perform responsibilities as a Data Analyst.Work with your team to maintain efficiency and high standards.Deliver outstanding ser...Show more

 • Promoted

Principal Solutions Architect-EPM Cloud

GE AppliancesLouisville, KY, United States
Full-time

At GE Appliances, a Haier company, we come together to make “good things, for life.As the fastest-growing appliance company in the U.We believe in the power of our people and in giving them the fre...Show more

 • Promoted

IT Help Desk (Remote after Onsite Training)

SpectraforceLouisville, KY, United States
Remote
Temporary

We are hiring IT Help Desk Analysts for a 6-month contract (with potential for extensions) in Louisville, KY.You will be the primary lifeline for restaurant managers, troubleshooting everything fro...Show more

 • Promoted

Data Entry Product Support - No Experience

GLOCPAHillview, Kentucky
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet...Show more

 • Promoted

IT Help Desk (Remote)

22nd century technologiesLouisville, KY, United States
Remote
Full-time

Title:IT Help Desk (Remote) Location with zip code:Louisville-Jefferson, KY 40213 Pay Rate:$20 - $22/hr on w2 basis Shift Timing (Day/ Evening/ Night):DayShift Hours:40 hrs.Duration:6MonthsComments...Show more

 • Promoted

Become a Surrogate – Give the Miracle of Life & Earn Up to $115,000 from Home!

Giving Tree SurrogacyScottsburg, IN, US
Full-time +1

We are looking for a passionate individual with a sense of responsibility and willingness to help create families to join us as a surrogate.In this role, you will be instrumental in supporting indi...Show more

 • Promoted

Connectivity Specialist - C2H - W2 Only, NO Third Party

CBTSLouisville, KY, United States
Full-time

Duration: 6 months, Contract-2-Hire.Pay rate: $32/hour W2, NO Third Party.Looking for a skilled resource that is an expert in working with bandwidth aggregation providers/network providers to open ...Show more

 • Promoted

Back Office Loan Operation Support Analyst (Traveling)

Jack Henry And AssociatesLouisville, KY, United States
Full-time

Back Office Loan Operations Analyst.At Jack Henry, we're more than a technology company, we're a force for good in financial services.We're redefining how community banks and credit unions connect ...Show more

 • Promoted

Entry Level Management

McDonald'sShepherdsville, KY, United States
Full-time

This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald's USA.This franchisee owns a license to use McDonald's logos and food products, f...Show more

 • Promoted

Full Time - Fulfillment Associate - Day

Lowe's Companies, Inc.Shepherdsville, KY, US
Full-time

Pick, stage, inspect, and fulfill customer orders accurately and on time, keeping staging areas clean, organized, and safe.Deliver excellent service by choosing high quality items, validating order...Show more