Dispatcher/ Customer Service Representative
Job Description
Job Description
Pacific Office Automation is one of the largest independently-owned document imaging and technology dealers in the nation.
Since 1976, we have grown to over thirty branches located in eleven western states OR, WA, CA, AZ, NM, NV, UT, ID, CO, TX, & HI.
With over 40 years of success in office equipment and technology sales / service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.
At Pacific Office Automation, you’ll find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed.
Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software.
At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.
Position
We are looking for a Dispatcher / Customer Service Representative to join our service team in our Phoenix, AZ branch.
Responsibilities :
- Answer incoming support calls.
- Create support tickets on behalf of customers.
- Identify and escalate issues to Helpdesk.
- Document all call information according to standard operating procedures
- Use basic computer applications.
- Communicate with customers, technicians, and salespeople.
- Schedule service calls.
- Meet monthly service goals.
- Recognize, document, and alert the management team of trends in customer calls.
- Route calls to appropriate resources.
Qualifications :
- 1-2 years of previous dispatch experience and / or call center agent with IT customer support service experience.
- Experience using IT Ticketing Support systems.
- Experience using Unified Communications for business solutions. (Call Handling)
- Strong phone and verbal communication skills along with active listening.
- Proven ability to multi-task and work under fast-pace environments while maintaining accuracy.
- Ability to calmly handle stressful situations.
- High attention to detail and strong organizational skills.
- Computer and customer service skills.
- Must have strong written and verbal communication skills.
- Must know how to use Microsoft Word and Excel.
- Bi-lingual is a plus+
Benefits
- Medical / Dental / Vision / Life insurance plans
- Matched 401k
- PTO, Vacation, Sick Leave
- FSA / HSA Programs
- Company paid trips
Our Commitment to Diversity and Inclusion
Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law.
We celebrate our employees’ differences because we know that diversity makes us stronger.
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