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Service Account Representative
Service Account RepresentativeSunrise Systems, Inc. • Salem, NH
Service Account Representative

Service Account Representative

Sunrise Systems, Inc. • Salem, NH
9 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Job Title : Service Account Representative

Location : Salem, NH 03079 (Onsite)

Duration : 6-12 Months

Position Type : Hourly contract Position (W2 only)

Notes :

  • Work Effectively in a diverse team and fast paced environment.
  • Ability to successfully manage multiple. Competing priorities / in a fast-paced work environment with high attention to detail.
  • Strong communication skills, verbal and written, required.
  • Intermediate to advance proficiency in Microsoft Office Suite
  • Able to meet short- and long-term deadlines.
  • Must be flexible to work outside normal working hours and weekends as required.
  • Work Hours : 8-4 : 30
  • Hours Per Week : 40

Position Summary :

  • The service account representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and producers as well as communicating effectively with team members within the service department.
  • Principal Responsibilities :

  • Communicates with store managers, maintenance personnel, and other customer personnel as needed.
  • Applies customer specific Rules of Engagement (ROEs) in order to process work orders, preparing quotes, and updating online systems based off specific parameters supplied by Service Managers and relationship holders.
  • Ensures ROEs are understood, communicated, and executed by our fulfillment team (Area Service Managers, Project
  • Administrators, Technicians, etc.)
  • Coordinates and communicates fulfillment activities with respective Area Service Managers, Technicians, Strategic Account Managers, Service Sales Account Managers, and Project Administrators.
  • Maintain customer records using client and customer based automated systems.
  • Prepare service repair quotes per customer specific ROEs as needed. Reviews and approves service work orders per ROEs and internal standards in a collaborative effort with service managers and key relationship holders.
  • Provides ETAs, fulfillment updates, and problem resolution to team and customers as needed.
  • Monitor customer account details for non-payment and provide support to corporate credit department to resolve customer disputed / rejected invoices and past due receivables.
  • Additional responsibilities as assigned.
  • Education Requirement :

  • High School
  • Associate's - Preferred
  • Minimum Years of Experience :

  • 0 - 5 YEARS
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    Account Representative • Salem, NH

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