Intern, Innovation - Designer (Summer 2026)

How you'll help us Keep Climbing (overview & key responsibilities)

As a business unit, Delta Innovation incubates and invents human-centered solutions that delight customers and empower employees. The Delta Innovation team continually looks to embrace new technologies and processes that push the boundaries of innovation in the travel industry. To further this objective, we are seeking an Innovation Designer Intern to join our team. We are looking for someone who is passionate about developing human-centered solutions for real-world, large-scale problems that impact the lives of our customers and employees, ultimately resulting in sustaining Delta Air Lines’ market leadership and growth.

As an Innovation Design Intern , you will :

• Develop and guide the passenger / employee experience and visual design throughout the travel journey (at home, at the gate, in-flight, in-airport, etc.) including service recovery experiences and processes.
• Use your technical and functional know-how to ensure our various passenger / employee experience projects are successful
• Establish and foster relationships with stakeholders for collaboration and alignment needed to drive results
• Use data (new and existing) to propose and deliver innovative solutions to continually improve products / services that put the “human first"
• Work with a multidisciplinary team of business strategists and technical engineers to create and develop thoughtful, holistic ideas
• Create wireframes, maps, and flows for various experience concepts
• Prototype experiences and services using innovative tools and techniques
• Benchmark airline, travel, and non-travel endemic experiences and best practices

What you need to succeed (minimum qualifications)

Consistently prioritizes safety and security of self, others, and personal data.

Embraces diverse people, thinking, and styles.

Possesses a high school diploma, GED, or high school equivalency.

Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

Benefits and Perks to Help You Keep Climbing

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here