Regional Account Manager - Specialty GPO (Vision)

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

As our Regional Account Manager, you'll be the maestro of understanding customer needs, solving intricate business puzzles with agility, and cultivating enduring connections. Armed with a proactive mindset and a meticulous approach, this role delves deep into the nuances of operations and distribution to deliver flawless customer journeys. Working alongside a dynamic ensemble of industry pioneers, our Account Manager navigates through individual challenges and collective victories, all while championing personalized interactions that propel business expansion. Embrace the opportunity to shape the future of customer engagement with us, where each interaction is an avenue for excellence and innovation!

• Builds a long-term business partnership with each assigned customer based in trust and confidence that their needs and issues will be addressed and resolved in a timely and professional manner. Is the primary point of contact for all issues and orders.

• Acts as a consultative business partner, continually identifying opportunities to improve the customer’s business through increased utilization of Cencora’s service/programs/solutions.

• Proactively anticipates, investigates, and resolves customer issues (e.g., stock shortages) both in the field and remotely via phone. Responsible for “end to end” total issue resolution and developing and executing an independent plan to ensure customer satisfaction.

• Supports sales efforts for business expansion aligned to corporate division and business unit goals

• Onboard and develop new business opportunities through proactive outbound calling/marketing efforts.

• Surfaces customer needs through a strong knowledge of the customer’s business and deep relationship and identifies potential programs/solutions opportunities that would benefit the customer’s business.

• Provides input to and ensures that Account Management efforts are aligned with the overall customer business plan that is updated on a quarterly basis. Continually stays connected with other members of the sales team to identify opportunities.

• In collaboration with Customer Service and Account Executives, works to continually improve the customers overall satisfaction.

• Coordinates closely with Besse specialty distribution Account Executives, present a cohesive “face” Cencora to the customer.

• Logs all customer and key internal interactions in Sales Force on a timely and continually basis to identify opportunities, facilitate issue resolution, periodic reporting and coordination.

• Develops and maintains working knowledge of Retina space, along with the regional territory, through the use of specialty distribution training, sales executive collaboration, industry information and company literature.

• Must be willing to travel quarterly (including overnight travel) within the assigned customer base and geographic territory; travels to events such as conferences, national and regional meetings.

• Performs related duties as assigned.

Requirements:

Requires a demonstrated track record of successful in-person account management skills within a defined territory and customer set resulting in a high level of customer satisfaction. Must be comfortable working independently with customers, and regularly applying business judgment to application of company policies. Broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four-year bachelor's degree or equivalent work experience. Normally requires a minimum of two (2) + years related and progressively responsible experience.

• Ability to build strong in-person customer relationships
• Strong interpersonal skills and ability to work as a cohesive account team
• Ability to work independently with limited direct supervision
• Ability to regularly use business judgment on applying company policy
• Excellent probing skills
• Excellent project management skills
• Excellent grasp of electronic ordering platform software
• Good decision-making skills
• Good analytical skills, including familiarity with Microsoft Excel
• Ability to communicate effectively both orally and in writing
• Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction
• Familiarity with Cencora products, services and pharmaceutical distribution operations
• Strong organizational skills, attention to detail and reliability
• Working knowledge of computers necessary to operate effectively with company systems and programs

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.