Patient Access Representative III (Bilingual-Spanish) - Chadwick Center - Child Abuse Pediatrics

Patient Access Representative III

JOB SUMMARY : Under general supervision, the Patient Access Representative III is responsible for securing and providing appropriate medical business information to / from patient families and funding sources. Interprets, identifies, communicates, and documents this information by way of : registration, scheduling and / or obtaining authorizations for patient services, in a team environment. In addition, the incumbent is responsible for being a subject matter expert in their area for internal and external customer inquiries, as well as supporting various communication needs as required. Performs other duties as assigned.

RCHSD Chadwick Center is a fully accredit hospital-based children's advocacy center (CAC), a child-friendly place that provides family-focused and trauma-informed services to help children and families heal from abuse and other trauma. The PAR III provides front desk coverage and customer service support for Chadwick Center's clinical programs. Our clinical programs include 1) Forensic and Supportive Services, providing forensic interviews and 2) Child Abuse Pediatrics providing child abuse medical examinations to support the investigation of potential child abuse by law enforcement or child welfare services, advocacy services to connect families to victim support services and other resources, and short-term mental health services; 3) Trauma Counseling, providing long-term trauma counseling services for children age 0-18 and adults who have experienced child abuse and other trauma; 4) and KidSTART Clinic, BrightConnections, and Trauma Prevention and Early Intervention services, providing early childhood mental health behavioral health services for children age 0-5. Under supervision by the Director of Clinical Operations, the Patient Access Representative III (PAR) is responsible for front desk and client check-in duties for the center, including securing and providing appropriate medical business information to / from patient families and funding sources. The PAR completes client registration and scheduling, obtains authorizations for patient services, and responds to internal and external customer inquiries including multi-line phone system.

Minimum Qualifications

• H.S. Diploma, GED, or Equivalent
• Associate's Degree plus 1 year of experience or High School Diploma plus 2 years of experience
• Bilingual in English and Spanish

Preferred Qualifications