IT Support Coordinator II - Richardson, Tx

Overview

The US Oncology Network is looking for an IT Support Coordinator II to support our Richardson, Texas location. The position schedule is M - F, 8:00am - 5:00pm; occasional after hours. This is an 100% on-site position.

Our Information Technology team offers an outstanding family-first team culture. Extremely low turn-over with long-tenured team members. There are opportunities for career development, excellent benefits and perks as well as self-directed daily work.

As a part of The US Oncology Network, Texas Oncology delivers high-quality, evidence-based care to patients close to home. Texas Oncology is the largest community oncology provider in the country and has approximately 600+ providers in 300+ sites across Texas, our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today—at Texas Oncology, we use leading-edge technology and research to deliver high-quality, evidence-based cancer care to help our patients achieve “More breakthroughs. More victories.” ® in their fight against cancer. Today, Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis.

The US Oncology Network is one of the nation’s largest networks of community-based oncology physicians dedicated to advancing cancer care in America. The US Oncology Network is supported by McKesson Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care.

Why work for us?

Come join our team that is responsible for helping lead Texas Oncology in treating more patient diagnosed with cancer than any other provider in Texas. We offer our employees a competitive benefits package that includes Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability coverage, a generous PTO program, a 401k plan that comes with a company match, a Wellness program that rewards you practicing a healthy lifestyle, and lots of other great perks such as Tuition Reimbursement, an Employee Assistance program and discounts on some of your favorite retailers.

What does the IT Support Coordinator II position do?

The IT Support Coordinator II assists in computer systems operations including troubleshooting, maintenance, shipping devices and hardware/software installation. Assists in network and end user support by answering calls, documenting incidents, requests for service, and assisting users with answering questions. PC refresh and imaging new units, as well as verifying each machine complies with company standards before shipping. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

Responsibilities

The essential duties and responsibilities:

• Assists in answering calls and tickets from end users.
• Documents and maintains records of end user issues, network issues, support and vendor communications, and hardware/software orders and shipping.
• Troubleshoots basic end user questions and problems pertaining to end user computing (This can range between cellular devices, laptops, desktops, monitors, etc.)
• Assists supervisor in the maintenance of network systems, servers and workstations; installation of software and hardware; and troubleshooting of network problems.
• Imaging new computers and preparing them for a production environment.
• Assists in documentation of new procedures and logging of Assets in the department tracker
• Provides basic user support as needed.

Qualifications

The ideal candidate will have the following background and experience:

• Associates Degree in Information Technology, related field, or equivalent work experience required.
• At least 2 year of experience working in a desktop support role is strongly preferred.
• Experience supporting a Work from home or remote environment.
• Prior computer networking experience preferred.
• A+ certification and MCP in Microsoft Office strongly preferred.
• Must have strong communication and customer service skills.

PHYSICAL DEMANDS :
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Requires vision and hearing corrected to normal range.

WORK ENVIRONMENT :
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment requiring frequent interaction with practice management and staff.