Health Coordinator - ON-CALL

Description

If you are looking for employment with a purpose where you can help improve the daily lives of the members of your community, then consider a career with Pioneer Human Services!

We are currently looking for aHealth Coordinator (On-Call) with a passion for human services. This is an exciting opportunity to be involved with an organization focused on racial justice, second opportunities, diversity, equity and inclusion.

WHO WE ARE
We empower justice-involved individuals to overcome adversity and reach their full potential.

For over 60 years, we have proudly serviced our clients with professionalism and empathy. We are a nationally recognized non-profit with 35+ locations across Washington state that provided a chance for change to over 9,500 individuals in 2024.

WHAT WE OFFER

At Pioneer, our employees are important. That’s why we offer a Total Rewards package that includes compensation and benefits to support employees' health, security, and balance.

Compensation:

New hires start between$20.77and$23.35based on experience, qualifications, skills, competencies, internal equity, and market factors. While the full pay range is listed for this position for pay transparency, individual compensation is determined by various factors and may vary within the posted range.

Benefits:

Eligible after 30 days of full-time employment (minimum of 30 hours/week):

• Medical
• Flexible spending
• Dental
• Vision

Additional coverage after 60 days:

• Life
• AD&D
• Disability

Other benefits:

• Dependent Daycare Flexible Spending
• Tuition assistance (100% for bachelor's, 50% for graduate programs)
• Retirement plan (3.5% annual compensation contribution, plus 3.5% match for 6% individual contribution)
• Employee recognition programs
• Public transportation discount
• Employee assistance program (EAP)

WHAT YOU'LL DO

The Health Coordinator supports Pioneer Human Services’ mission by coordinating and monitoring client physical and behavioral health services within residential treatment facilities. This role assists in ensuring continuity of care by facilitating communication between clients, nursing staff (where present), medical and behavioral health providers, pharmacy services, and program staff.

The Health Coordinator supports the intake process, coordinates internal and external medical and behavioral health appointments (including telehealth), assists with medication monitoring and documentation accuracy in the electronic medication administration record (eMAR/MAR), and gathers and communicates relevant health information to appropriate clinical staff. At sites with licensed nurses, the Health Coordinator works under the direction of nursing staff to support care coordination and implementation of provider orders. At sites without nurses, the Health Coordinator works under the direction of Health & Resource Coordination (HRCU) Manager.

In addition to care coordination, the Health Coordinator provides direct client support within a structured residential environment, including; engaging clients in the milieu, observing and monitoring client changes in physical and in behavioral health status, reinforcing treatment plans and health education, assisting with access to healthcare services, and responding to urgent health concerns by notifying appropriate clinical staff or emergency services as needed.

This role requires strong organization, attention to detail, and the ability to effectively support clients with complex medical, behavioral health, and substance use needs in a structured residential environment.

PRIMARY/ESSENTIAL DUTIES AND RESPONSIBILITIES:

Client Service:

• Utilize program-approved screening tools and established procedures to identify and document client risks, needs, and barriers while supporting client and facility safety.
• Utilize Motivational Interviewing (MI) and other engagement strategies to support client participation and skill development.
• Interpret and explain program policies and goals to clients during orientation and throughout treatment as needed.
• Support client education by conducting health education activities and reinforcing self-care skills appropriate to the client’s stage of recovery.
• Where applicable by site or unit, observe and document client self-administration of medications in accordance with program policies and procedures.
• Where medication responsibilities are assigned to nursing staff, promptly communicate medication-related concerns, discrepancies, or client requests to the licensed nurse.
• When applicable to the role at a specific site, review MAR documentation for completeness at shift change and escalate discrepancies according to policy.
• Maintain a safe and healthy environment which includes maintaining, cleaning, and disposing of equipment and supplies according to policy and procedures (., cleaning medication rooms, disinfecting vital signs equipment, maintaining health services spaces).
• Where applicable, assist with medication storage, ordering, and returns in accordance with pharmacy services policies and site procedures.
• Assist clients in meeting health and safety needs in accordance with each individual’s stage of recovery and program policies.
• Provide basic first aid and serve as the first point of contact for emergency response when needed, notifying licensed nursing staff, providers, or emergency services as appropriate.
• Follow provider orders and support implementation of care plans in accordance with program policy and the scope of the Health Coordinator role.
• Gather and relay client-reported health information, including health and medication history, vital signs, symptoms, diagnoses, and other relevant concerns to nursing staff or providers as appropriate.
• At sites with licensed nurses, assist Registered Nurses (RN) or Licensed Practical Nurses (LPN) with intake processes or coordination activities as directed.

Coordination of Services:

• Support coordination of client physical and behavioral healthcare services during assigned shifts, including telehealth visits, clinic appointments, and outside provider services.
• Coordinate and document client intake and discharge processes after hours, including financial documentation and secured belongings as required.
• Coordinate internal and external services and referrals based on provider recommendations or treatment planning needs.
• Support service navigation by assisting clients in accessing health services and communicating needs to clinical staff.

File and Document Management:

• Maintain accurate, timely, and complete documentation of services in the electronic health record.
• Ensure required notifications are completed during assigned shifts.
• Complete eligibility assessments and follow-up assessments in designated systems.
• Ensure client information is accurate and updated from intake through discharge to support continuity of care.
• Record routine case notes and service contacts documenting client progress and services provided.
• Review reports with the care team to identify service gaps and coordinate appropriate follow-up support.

Specific responsibilities related to medication handling and clinical coordination may vary by site or unit depending on staffing structure, program licensure, and the presence of licensed nursing staff.

QUALIFICATIONS:
REQUIRED

• High School Diploma or Equivalent
• One (1) year of experience working in a caregiving, human services, behavioral health, or social services setting, or experience supporting marginalized or vulnerable populations
• Must apply for Agency Affiliated Counselor registration within 30 days of hire and obtain and maintain active registration within 90 days of hire in accordance with WAC 246-810-015; RCW 18.19.210
• First Aid/CPR certification within 90 days of hire
• Proficient level of written/verbal communication, and efficiency with independent task management and ability to show attention to detail.
• Basic computer skills and the ability to learn
• Demonstrated ability to maintain a professional, empathetic, and client-centered approach when working with individuals in recovery

PREFERRED/DESIRABLE

• Experience with electronic health records (EHR) or electronic records management systems.
• Proficiency in Microsoft Office Suite, Outlook, and Internet navigation.
• Certified Nursing Assistant certification