Senior Manager, Software Engineering

Company Description

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission :

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.

Our Values :

To put Human Experience at the heart of organizations so every person can be seen and understood.

• Energize the customer relationship : Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.
• Success starts with me : Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.
• Commit to learning : Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.
• Dare to innovate : We challenge the status quo with creativity and innovation as our true north.
• Better together : We check our egos at the door. We work together, so we win together.

We are seeking an experienced and technically adept Senior Manager of Software Engineering to oversee the development of our HRP / Safety SaaS application hosted on Azure Cloud. This role is ideal for a strong people leader with expertise in Microsoft .NET and MSSQL who can balance architectural guidance, process leadership, and hands-on technical support.

The Senior Manager will drive engineering excellence, support the ongoing transition to a Kubernetes-based platform, promote automated testing, and ensure scalability and reliability while keeping teams focused on delivering top priorities.

Responsibilities

Leadership & Team Development

Manage and mentor a cross-functional Agile engineering team to deliver high-quality, scalable SaaS solutions.

Translate company and product goals into actionable engineering objectives.

Foster a culture of accountability, collaboration, and continuous improvement.

Technical Guidance & Architecture

Contribute to architecture discussions, ensuring designs align with business needs and cloud best practices.

Support modernization initiatives, including migration to Kubernetes for improved reliability and scalability.

Partner with product and operations to help minimize production downtime and enhance resilience.

Process & Delivery Excellence

Ensure Agile practices are followed to maintain focus on top priorities and deliver results predictably.

Champion best practices in CI / CD, automated testing, and system monitoring.

Track and report metrics for system uptime, performance, and delivery effectiveness.

Hands-On Technical Support

Act as a senior technical resource able to step in on complex .NET or SQL challenges when needed.

Assist teams with debugging, performance optimization, and architectural problem-solving.

Qualifications

Bachelor's or Master's degree in Computer Science, Engineering, or related field.

8+ years of experience in software engineering with 3-5+ years in a leadership role managing Agile teams.

Strong expertise in Microsoft .NET, MSSQL, and Azure Cloud.

Experience contributing to cloud-native initiatives and Kubernetes migrations.

Solid understanding of SaaS architectures, scalability, and high-availability systems.

Demonstrated ability to reduce downtime and improve operational reliability.

Strong leadership skills with a proven ability to keep teams focused on high-priority goals.

Preferred Skills

Familiarity with microservices and containerization.

Experience with DevOps practices and CI / CD pipelines.

Exposure to observability tools (logging, monitoring, alerting) in Azure environments.

Experience in regulated or high-security industries is a plus.

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At PG Forsta we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Additional Information for US based jobs :

Press Ganey Associates LLC is an Equal Employment Opportunity / Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.

Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

The expected base salary for this position ranges from $130,000 to $160,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here : https : / / www.pressganey.com / legal-privacy /