Sales Support Consultant

Sales Support Consultant

When you join Caterpillar, you're joining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We're committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations!

Caterpillar's Electric Power Division has an opening as a Sales Support Consultant. The Aftermarket Sales Support Consultant supports achievement of the business plan by monitoring the business and generating recommendations that contribute to both the short-term and long-term initiatives of these plans. This role will focus on Planned Maintenance in the Americas, which includes, but not limited to, fluids, filters, aftermarket parts kits, and batteries.

Consulting with the product groups, districts, and dealers in developing and implementing customer solutions designed to maximize product value and price.

Designing correct business plan shortfalls and capitalizing on identified incremental sales opportunities.

Resolving issues related to the products and overall commercial performance in the territory; Oversees PINS trends, demand fluctuations, and basic customer requirements.

Developing new prospects, establishing customers, and finding opportunity to introduce an organization's products and services.

Customer Focus : Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. Level Extensive Experience :

Facilitates creation of the 'right' products and services to resolve customer business issues.

Fosters strong customer relationships via delivery on commitments, open communication, and on-going feedback / improvement.

Advises others on creating customer focused environments in various scenarios.

Anticipates customer needs, focusing efforts to proactively meet needs and exceed customer expectations.

Measures and observes customer satisfaction levels to ascertain and implement service improvement alternatives.

Communicates and models the criticality of customer focus as an organizational strategy.

Decision Making and Critical Thinking : Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment. Level Working Knowledge :

Applies an assigned technique for critical thinking in a decision-making process.

Identifies, obtains, and organizes relevant data and ideas.

Participates in documenting data, ideas, players, stakeholders, and processes.

Recognizes, clarifies, and prioritizes concerns.

Assists in assessing risks, benefits and consideration of alternatives.

Effective Communications : Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Level Working Knowledge :

Delivers helpful feedback that focuses on behaviors without offending the recipient.

Listens to feedback without defensiveness and uses it for own communication effectiveness.

Makes oral presentations and writes reports needed for own work.

Avoids technical jargon when inappropriate.

Looks for and considers non-verbal cues from individuals and groups.

Relationship Management : Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. Level Working Knowledge :

Provides prompt and effective responses to client requests and interactions.

Monitors client satisfaction levels on a regular basis.

Alerts own team to problems in client satisfaction.

Differentiates the roles and responsibilities in a business relationship.

Works with clients to address critical issues and resolve major problems.

Business Development : Knowledge of business development tools, techniques and approaches; ability to explore and develop potential areas of business growth for the organization. Level Basic Understanding :

Describes the main technologies and tools used in similar or competing products or services.

Identifies industry groups that would benefit from the organization's products and services.

Identifies potential markets for the organization's products or services.

Assesses the key components of an organization's business development plan.

Value Selling : Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product / service 'value' and to differentiate support offerings that address clearly understood customer needs. Level Basic Understanding :

Presents product, technology or service costs and benefits in reaction to prospect or customer requests.

Describes general concepts, practices and benefits of value-based versus product selling.

Documents proposed product / service solutions to be presented to potential customers.

Pursues additional 'value selling' education or training to enhance traditional sales practices.

Top candidates will also have :

• 4-year bachelor's degree.
• 5 years of professional experience.
• Previous dealer interaction and / or product group experience.
• Good human relations and communication skills are required to develop a cooperative work relationship with others inside the department and especially global field sales organizations, dealers and customers.

This position is located in Dallas, TX, Mossville, IL, or Peoria, IL. Domestic travel up to 20% & minimal international travel is required. Domestic relocation assistance is offered for this position. Visa sponsorship is not offered for this position. This position requires the candidate to work a 5-day-a-week schedule in the office.

This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website.

Summary Pay Range : $110,520.00 - $165,840.00 Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits : Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.