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Call center Jobs in Dallas, TX
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Call center • dallas tx
- Promoted
Call Center Specialist
The Intersect GroupIrving, TX, US- Promoted
Call Center Supervisor
Serenity HealthcareIrving, TX, US- Promoted
- New!
Call Center Loan Officer
National Mortgage StaffingDallas, TX, United States- Promoted
Remote Call Center Agent
Oxford SolutionsDallas, TX, USCall Center Representative
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Call Center Agent
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Call Center Representative
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Call Center Agent (Colombia)
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Remote Call Center Agent
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Call Center Representative (FULL-TIME)
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Call Center Jobs
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Call Center Agent
Behavioral Health GroupDallas, TX, US- Promoted
Call Center Representative
MillimanDallas, TX, USThe average salary range is between $ 29,250 and $ 42,084 year , with the average salary hovering around $ 31,577 year .
- chief medical officer (from $ 119,438 to $ 343,000 year)
- hospitalist (from $ 35,000 to $ 300,000 year)
- orthodontist (from $ 25,000 to $ 295,000 year)
- live in nanny (from $ 25,106 to $ 265,688 year)
- reservoir engineer (from $ 160,000 to $ 250,000 year)
- chief of staff (from $ 129,900 to $ 240,000 year)
- general dentist (from $ 50,000 to $ 240,000 year)
- corporate development (from $ 119,912 to $ 240,000 year)
- physician (from $ 80,544 to $ 237,500 year)
- psychiatrist (from $ 120,000 to $ 237,500 year)
The average salary range is between $ 27,300 and $ 44,449 year , with the average salary hovering around $ 31,200 year .
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Call Center Specialist
The Intersect GroupIrving, TX, US- Full-time
Call Center Specialist
Summary : The Intersect Group is seeking an experience Customer Support agent for our direct healthcare client, where you will join an award-winning team. The Call Center Specialist is the primary point of customer-facing contact to receive and respond to general telephone / email / live chat inquiries from all stakeholders regarding the 340B Drug Pricing Program products and services. The individual must be a self-learner that has a firm understanding and commitment to providing exceptional customer service to both internal and external customers.
Responsibilities :
- Provide issue resolution around compliance and federal regulated policies on the 340B Drug Pricing Program.
- Provide accurate product and service information for customers by researching multiple databases for resolution, and demonstrating attention to detail.
- Proficient in translating healthcare-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon.
- Log and document all calls / emails / voicemail and live chat data in CRM application (Salesforce).
- Other Responsibilities may include but are not limited to supporting both incoming calls as normally received, but supporting out-going calls associated with a specific campaign or customer facing activity.
- Constantly meet established productivity, and quality standards
- Process "after-call" work including callbacks, and routing of calls for more complex inquiries.
- Communicate and coordinate with internal staff, business / government partners, healthcare entities and other stakeholders, and resolve issues in a timely manner.
- Accuracy and Quality will be measured on an individual and team basis. Each Specialist is expected to meet and maintain the Quality Assurance (QA) threshold goal that will be established annually.
Requirements :