Customer Service Analyst

A company is looking for a Customer Service Analyst (Tier 2) to provide support and enhance customer satisfaction. Key Responsibilities Assist customers with inquiries and issues, ensuring timely resolution Analyze customer feedback and data to improve service processes Collaborate with cross-functional teams to enhance customer experience Required Qualifications Experience in customer service or support roles Proficiency in relevant software and tools for customer management Strong analytical skills to interpret customer data Ability to work independently and as part of a team High school diploma or equivalent; additional education is a plus