Front Desk Supervisor
Front Desk Supervisor
- 3000 Canyons Resort Dr, Park City, UT
- Full-time
Company Description
ABOUT WESTGATE RESORTS
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations.
A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona.
Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!
About Westgate Park City
The award-winning Westgate Park City Resort & Spa lies in the heart of the Canyons Village base at Park City Mountain. Surrounded by world-class skiing and year-round mountain adventure, Westgate Park City Resort & Spa provides a dynamic and rewarding work atmosphere.
Whether theyre artists attending the Sundance Film Festival, athletes training and competing at the Utah Olympic Park, or individuals and families seeking a mountain getaway, our guests come from all corners of the globe.
Join our team and with us welcome the world to Park City.
Job Description
Summary
We are an organization that is built on the idea of service to others and on the idea of making dreams come true. In order to achieve these goals, we expect all employees to fulfill the Services Philosophy and the Service Standards in all interactions with guests and fellow employees.
RESPONSIBILITIES :
- Schedules and directs Front Office team members as needed.
- Serves as Manager of Duty in the absence of the General and Front Office Manager. Supervises Front Desk, Night Auditors and Guest Services Agents.
- Greets, registers, assigns rooms to guests and inputs information into property management system.
- Collects and posts security deposit as each guest checks in.
- Explain room charges to guest and accepts payment by cash, check or credit cards.
- Issues room keys.
- Checks guests out of property management and phone system.
- Answers all phone calls to the front desk and operator, transfers calls as needed.
- Turns on or restricts guest phones as needed.
- Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, shuttle and travel directions.
- Remains aware of room occupancy and availability.
- Computes bills, collects payments, and makes change for guests.
- Handle and count cash and process credit card payments and credits.
- Makes and confirms reservations.
- Posts charges including rent, phone, and miscellaneous fees to guest folios.
- Able to listen and find solutions to guests problems.
- Balance all cash, credit card and other postings to the daily report at end of shift.
- Makes cash deposit in safe.
- Coordinate with housekeeping when VIP Guests arrive
- Train all new Front Desk personnel
- Other duties as assigned.
Qualifications
- High school diploma or general education degree (GED); or one to three months related experience and / or training; or equivalent combination of education and experience.
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization.
Requirements :
Must be able to work weekends and holidays
Additional Information
- FREE Epic Locals Season Ski Pass
- FREE Ski & Snowboard Equipment Rentals
- $2.00 in meals in Team Member Breakroom
- Comprehensive health benefits medical, dental and vision
- Paid Time Off (PTO) vacation, sick, personal
- Paid Holidays
- 401K with generous company match
- Get access to your pay as you need it with our Daily Pay benefit
- Wellness Programs
- Tuition Assistance
- Fun, family culture
- Employee Assistance Program (EAP)
- Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.)
- Advancement & development opportunities
- Community Involvement Programs
- Westgate Resorts prides ourselves on the safety and health of our team members against Covid-19 and follows all applicable laws and guidelines.
Job Location
Front Desk Supervisor
- 3000 Canyons Resort Dr, Park City, UT
- Full-time
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