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Tier 2 Technical Support SpecialistVirtualVocations • Atlanta, Georgia, United States
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Tier 2 Technical Support Specialist

Tier 2 Technical Support Specialist

VirtualVocations • Atlanta, Georgia, United States
6 days ago
Job type
  • Full-time
Job description
A company is looking for a Technical Support Analyst - Integrations, Tier 2 (US Remote). Key Responsibilities Provide technical support to customers via phone and email across various verticals Collaborate with fulfillment departments to address issues and enhance client support Manage case workflows to ensure timely resolution in line with contractual SLAs Required Qualifications Associate or Bachelor's degree in Computer Science or a related field Proficiency in applications such as Atlassian (JIRA), Confluence, and AWS Experience with MS SQL Server and SQL-based application support Understanding of integration technologies including APIs (REST, SOAP, XML, JSON) Familiarity with ITIL-based support processes or service management tools
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Tier 2 Technical Support Specialist • Atlanta, Georgia, United States

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